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Customer Service Associate

2 weeks ago

Gurugram Haryana, India Cubnet Service Full time

**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.**
- Resolve customer complaints in a timely and professional manner
- Monitor customer feedback and provide recommendations for improvement
- Follow Quality Assurance & compliance guidelines.
- Location: Gurgaon
- Shift timings: Rotational Shifts
- Working Days: 05 Days (Rotational)
- Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side Cab Service

ELIGIBILITY CRITERIA
- Bachelor’s degree in any field
- Excellent written and verbal communication skills
- Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Knowledge of customer service principles and practices
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team

Salary : 25k-35k CTC

Only Immediate joiners
Location: Gurgaon

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person