Sales Call Quality Analyst

4 weeks ago

Noida Uttar Pradesh, India Infopro Learning Full time

Sales Call Quality Analyst -Night Shift Onsite Noida - Open to India-based Candidates Only Position Type Full-Time Employee Location Onsite - Noida India Shift India Night Shift Aligned to U S business hours About the Role We re seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance compliance and customer experience This is a night-shift onsite role in Noida ideal for someone who enjoys working closely with global sales teams and thrives in a fast-paced metrics-driven environment In this role you ll conduct sales call audits monitor Salesforce and Outreach compliance manage campaigns and turn data into actionable insights that drive continuous improvement If you love precision analysis and helping teams perform at their best - we d love to meet you What You ll Do Conduct systematic sales call audits to assess quality compliance and adherence to standards Evaluate communication skills sales techniques and product knowledge provide clear actionable feedback Monitor and ensure compliance across Salesforce SF and Outreach OR platforms Partner with sales users to resolve compliance issues and improve CRM hygiene Manage campaign setup execution and data uploads across CRM tools Build and maintain reports and dashboards in Salesforce and Outreach Analyze performance data to identify trends and improvement opportunities Collaborate with sales leaders to pinpoint training needs and suggest process enhancements Maintain detailed records of audits compliance checks and performance metrics What You ll Bring Required Bachelor s degree in Business Sales or a related field 3 years of experience in sales operations call auditing or quality analysis Strong proficiency in Salesforce SF and Outreach OR Excellent analytical communication and observation skills Experience managing campaigns and data operations Strong attention to detail and ability to manage multiple priorities Flexibility to work the India night shift U S business hours Preferred Experience with CRM administration and call monitoring tools Skilled in report building and dashboard creation Familiarity with sales methodologies and compliance frameworks Why Join Us Be part of a high-performing global sales organization Gain exposure to world-class sales enablement tools and practices Work in a collaborative environment that values data-driven insights and continuous learning Play a direct role in improving sales quality and operational excellence

  • Call Quality Analyst-BPO

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU. PVT. LTD Full time ₹ 3,12,000 per year

    Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

  • Call Quality Analyst

    16 hours ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS Full time ₹ 18,00,000 - ₹ 30,00,000 per year

    About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

  • Call Quality Analyst

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

  • Call Quality Analyst-BPO Calls

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS Full time ₹ 1,80,000 - ₹ 2,70,000 per year

    Job Summary:We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and...

  • Sales Call Quality Analyst

    3 days ago

    Noida, Uttar Pradesh, India Infopro Learning Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

  • Sales Call Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Infopro Learning Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives. Key Responsibilities Conduct...

  • Sales Call Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Infopro Learning Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job SummaryWe are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.Key ResponsibilitiesConduct systematic...

  • Sales Call Quality Analyst

    1 week ago

    NOIDA, UP, India Infopro Learning Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job description Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance,...

  • Call Quality Analyst

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS Full time ₹ 14,40,000 - ₹ 42,00,000 per year

    Location: Noida (On-site)Industry: Education / Ed-TechExperience: 2–5 YearsSalary: ₹20,000 – ₹35,000 per month (Based on Experience)Key Responsibilities:Monitor and evaluate inbound & outbound calls to assess the quality of communication and counselling standards.Ensure counsellors are following proper scripts, processes, and compliance...

  • Call Quality Analyst-Intern

    5 days ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 96,000 - ₹ 1,20,000 per year

    Job Summary:We are looking for a Call Quality Intern to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...