Sales Call Quality Analyst

3 days ago

Noida Uttar Pradesh, India Infopro Learning Full time

Sales Call Quality Analyst -Night Shift Onsite Noida - Open to India-based Candidates Only Position Type Full-Time Employee Location Onsite - Noida India Shift India Night Shift Aligned to U S business hours About the Role We re seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance compliance and customer experience This is a night-shift onsite role in Noida ideal for someone who enjoys working closely with global sales teams and thrives in a fast-paced metrics-driven environment In this role you ll conduct sales call audits monitor Salesforce and Outreach compliance manage campaigns and turn data into actionable insights that drive continuous improvement If you love precision analysis and helping teams perform at their best - we d love to meet you What You ll Do Conduct systematic sales call audits to assess quality compliance and adherence to standards Evaluate communication skills sales techniques and product knowledge provide clear actionable feedback Monitor and ensure compliance across Salesforce SF and Outreach OR platforms Partner with sales users to resolve compliance issues and improve CRM hygiene Manage campaign setup execution and data uploads across CRM tools Build and maintain reports and dashboards in Salesforce and Outreach Analyze performance data to identify trends and improvement opportunities Collaborate with sales leaders to pinpoint training needs and suggest process enhancements Maintain detailed records of audits compliance checks and performance metrics What You ll Bring Required Bachelor s degree in Business Sales or a related field 3 years of experience in sales operations call auditing or quality analysis Strong proficiency in Salesforce SF and Outreach OR Excellent analytical communication and observation skills Experience managing campaigns and data operations Strong attention to detail and ability to manage multiple priorities Flexibility to work the India night shift U S business hours Preferred Experience with CRM administration and call monitoring tools Skilled in report building and dashboard creation Familiarity with sales methodologies and compliance frameworks Why Join Us Be part of a high-performing global sales organization Gain exposure to world-class sales enablement tools and practices Work in a collaborative environment that values data-driven insights and continuous learning Play a direct role in improving sales quality and operational excellence

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