Customer Relationship Officer

2 weeks ago

Bengaluru, India Titan Company Full time

Job Description

- Serve as the primary point of contact for customers, answering queries about products, services, and promotions.
- Assist customers in selecting watches that best meet their needs, preferences, and lifestyle, providing product knowledge and expert advice.
- Maintain and build long-term relationships with existing clients through personalized follow-up and communication.
- Handle all customer complaints and concerns in a timely and professional manner, ensuring high satisfaction levels.
- Educate customers on the proper care and maintenance of their watches, including warranties and repairs.
- Offer recommendations on new collections, limited editions, and special offers to drive customer engagement and sales.
- Process orders, returns, and exchanges, ensuring accuracy and timely delivery.
- Work closely with the sales and marketing teams to develop and execute customer retention strategies.
- Monitor customer feedback, identify trends, and relay insights to the management team for service and product improvements.
- Ensure the proper upkeep of customer dala within the CRM system, maintaining eccurate records of customer interactions and sales history
- Participate in events, exhibitions, and trade shows to represent the brand and connect with customers.

Key Requirements:

- Experience: [1-3 years of experience in customer service or relationship management, preferably within the luxury or retail sector.]
- Strong interpersonal and communication skills (both written and verbal).
- In-depth knowledge of watches, horology, and the luxury watch industry.
- Ability to connect with high-end clientele and provide personalized service.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in CRM software, MS Office applications, and POS systems.
- Ability to work independently as well as part of a team in a fast-paced retail environment.
- Flexibility to work evenings, weekends, and holidays, if required.

Preferred Qualifications:

- Experience in luxury goods sales or retail, particularly in the watch or fashion industry.
- Familiarity with social media platforms for customer engagement.

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