Customer Relationship Officer

5 days ago

Yelahanka Bengaluru Karnataka, India Winntus Formwork Pvt Ltd. Full time

**Relationship Management**: Building and maintaining strong relationships with customers to understand their needs, preferences, and expectations.

**Account Management**: Managing a portfolio of clients and serving as the primary point of contact for their requests and issues.

**Customer Onboarding**: Assisting new clients in the onboarding process and ensuring a smooth transition to the company's products or services.

**Customer Engagement**: Proactively engaging with customers to gather feedback, conduct satisfaction surveys, and identify opportunities to enhance the customer experience.

**Upselling and Cross-Selling**: Identifying opportunities to upsell or cross-sell additional products or services to existing customers to increase revenue.

**Conflict Resolution**: Resolving customer conflicts or issues by collaborating with other departments and teams to find suitable solutions.

**Product Knowledge**: Maintaining a deep understanding of the company's products or services to address customer queries effectively.

**Retention Strategies**: Implementing strategies to retain existing customers and reduce churn rate.

**Customer Data Management**: Recording and updating customer interactions and details in the company's CRM (Customer Relationship Management) system.

**Customer Feedback Analysis**: Analyzing customer feedback to identify trends, areas for improvement, and potential new features or services.

**Customer Communication**: Keeping customers informed about product updates, promotions, or any relevant company news.

**Collaboration**: Working closely with the sales and marketing teams to align customer strategies and improve overall customer experience.

**Customer Training and Education**: Conducting customer training sessions or workshops to ensure clients can make the most of the products or services offered.

**Key Performance Indicators (KPI) Tracking**: Monitoring and reporting on key performance metrics related to customer satisfaction, retention, and engagement.

**Salary**: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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