Head - Residential Sales (15-20 Yrs) Nagpur (b2b/corporate Sales)

Role Summary The Head -Residential will serve as the overall business leader for Client Palm Nagpur responsible for steering the project s revenue growth customer experience operational excellence and delivery outcomes This is a high-impact leadership role requiring strong command presence disciplined execution and exceptional stakeholder management Preferred background includes a Hotel General Manager Retired Armed Forces Officer or a Senior Real Estate Professional with deep experience in managing complex customer-facing operations Business Leadership Strategy - Provide end-to-end leadership for the residential project-sales delivery facilities customer management compliance and local interface - Develop and execute the annual business plan revenue strategies customer experience roadmap and operational excellence metrics - Act as the on-ground custodian of Client s brand standards governance and stakeholder expectations 2 Sales Revenue Market Strategy- Lead the complete sales function with an aggressive focus on revenue maximization and inventory liquidation - Drive strategic partnerships channel activation corporate tie-ups and HNI engagement - Monitor market intelligence competitor activity and pricing strategy reposition offerings as required - Personally lead key negotiations and high-value closures 3 Customer Experience Leadership CRM - Own the entire customer lifecycle-from lead conversion to possession and beyond - Establish a premium hospitality-grade customer experience befitting a Client residential development - Ensure zero slippage in documentation agreements milestone updates and possession readiness - Maintain high CSAT and low escalations through proactive communication and issue resolution 4 Project Delivery Management- Oversee construction progress working with central project contractor teams to ensure timely quality-aligned delivery of units and common areas - Review project schedules track milestones manage risk and escalate critical delays - Lead site readiness for handover snag closure quality inspections and regulatory compliance - Ensure alignment between project sales CRM legal and corporate teams 5 Facilities Estate Management- Establish and manage all soft and hard services within the residential development - Ensure a five-star-level estate environment-security housekeeping landscaping utilities vendor SLAs emergency preparedness - Build resident trust through transparency discipline and service quality 6 Legal Statutory Local Liaison- Be the primary face of the project with local authorities municipal bodies and government departments - Ensure compliance across RERA documentation project approvals and operational licenses - Support legal processes related to agreements registrations and customer documentation 7 Team Leadership Culture Building- Build and lead high-performance teams across sales CRM facilities and project coordination - Drive a culture of discipline ownership integrity and service excellence - Mentor and groom team members for future leadership roles 8 Administrative Community Interface- Oversee day-to-day administration of the project office staff discipline SOP compliance and resource utilization - Act as the nodal representative of Client for all on-ground operational and administrative matters - Liaise with the Residents Welfare Association Housing Society for all community maintenance and governance-related issues ensure smooth transition of common areas post-handover - Build a positive resident ecosystem through transparent communication grievance redressal and periodic engagement initiatives 9 Regulatory Law Order Coordination- Serve as the primary point of contact for coordination with local police fire department and civic authorities for safety law order and compliance matters - Handle liaison with lawyers and legal consultants for property-related issues customer disputes or regulatory documentation - Maintain updated records of all licenses NOCs and statutory permissions required for operations ensuring zero non-compliance 10 Governance Safety Risk Management- Implement safety and risk management protocols covering security fire safety and emergency response - Ensure adherence to Client s governance framework ethical standards and audit requirements - Review incident reports and coordinate with legal police authorities for resolution where necessary 11 Public Stakeholder Relations- Represent Client in local administrative forums community associations and official meetings with municipal government bodies - Maintain strong relationships with civic authorities law enforcement utility departments and local influencers to safeguard company interests Desired Profile- Experience 15-25 years of leadership experience managing large teams complex operations and high-value customer environments - Core Competencies - P L and business planning orientation- Strong leadership presence and command- Sales and negotiation excellence- Project and delivery management- Government liaison and compliance handling- High emotional intelligence communication and conflict management- Operational discipline and process governance- Proven experience in dealing with civic authorities police departments housing societies and legal advisors - Understanding of property documentation RERA compliance agreements and coordination with lawyers - Ability to build trust manage resident associations and drive satisfaction through transparent communication - Capable of aligning sales CRM project legal and facility teams toward common project goals ref updazz com