Hotel Front Office Executive

The Hotel Front Office Executive is responsible for providing exceptional guest service managing all front desk operations and ensuring a smooth and efficient check-in and check-out process for guests This role requires a friendly and welcoming demeanor strong organizational skills and the ability to handle various guest requests and inquiries with professionalism and efficiency Key Responsibilities Guest Services Relations Warmly welcome guests upon arrival and assist them with check-in procedures including verifying reservations assigning rooms and issuing key cards Process guest check-outs efficiently including preparing bills handling payments cash credit cards etc and resolving any billing discrepancies Answer guest inquiries about hotel services amenities local attractions and general information Handle guest complaints and requests promptly and effectively escalating to management when necessary to ensure guest satisfaction Provide personalized service and anticipate guest needs to enhance their overall experience Act as a liaison between guests and other hotel departments e g housekeeping maintenance F B to ensure smooth operations and timely fulfillment of guest requests Reservations Administration Manage and update reservation systems including processing new bookings modifications and cancellations Maintain accurate guest records and ensure data entry is precise Answer incoming phone calls professionally route calls to the appropriate departments or individuals and take messages when necessary Manage incoming and outgoing mail packages and deliveries Maintain a tidy and organized reception area Assist with administrative tasks such as preparing reports managing office supplies and filing documents Financial Handling Process payments accurately and efficiently including cash handling and credit card transactions Balance cash drawers at the beginning and end of shifts Upsell hotel services amenities and higher room categories when opportunities arise to contribute to revenue generation Communication Coordination Communicate effectively with colleagues across all departments to ensure seamless guest experiences Provide information and updates to incoming shifts Participate in departmental meetings and training sessions as required Safety Security Adhere to all hotel safety and security procedures including key management protocols Be familiar with emergency procedures and act accordingly in case of fire alarms medical emergencies or other critical situations Skills and Qualifications Education High school diploma or equivalent is typically required A diploma or degree in Hospitality Management or a related field is a strong advantage Experience Previous experience in a front office role customer service or a similar guest-facing position preferably within the hospitality industry Skills Excellent Communication Skills Proficient in verbal and written English and local languages if applicable to interact effectively with guests and staff Customer Service Orientation A strong commitment to providing high-quality attentive and empathetic service Problem-Solving Abilities Aptitude for resolving guest issues promptly calmly and efficiently often under pressure Organizational Skills Strong ability to multitask prioritize tasks and maintain a neat and organized workspace Computer Proficiency Familiarity with hotel management software PMS - Property Management Systems like Opera Fidelio etc and basic office applications Microsoft Office Suite Attention to Detail Meticulous in handling guest information reservations and financial transactions Professionalism Maintain a polished appearance and a courteous demeanor at all times Teamwork Ability to collaborate effectively with colleagues and other departments Adaptability Ability to adjust to changing priorities and a fast-paced environment Local Knowledge Ability to provide recommendations for local attractions dining and transportation Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Food provided Schedule Day shift Rotational shift Supplemental Pay Performance bonus Yearly bonus Education Bachelor s Preferred Experience total work 2 years Preferred receptionist 2 years Required hotel Receptionist 1 year Required Language Hindi English Other Languages as well Required Work Location In person Expected Start Date 07 06 2025