Assitant Front Office Manager

3 days ago


Udagamandalam TN IN Westdowns Heritage Resort Full time

We are looking for a passionate Asst Front Office manager for our 4 Star resort in ooty with IDS PMS Knowledge Roles and Responsibilities Trains cross-trains and retrains all front office personnel Participates in the selection of front office personnel Schedules the front office staff Supervises workload during shifts Evaluate the job performance of each front office employee Maintains working relationships and communicates with all departments Maintains master key control Verifies that accurate room status information is maintained and properly communicated Resolves guest problems quickly efficiently and courteously Updates group information Maintains monitors and prepares group requirements Relays information to appropriate personnel Reviews and completes credit limit report Works within the allocated budget for the front office Receives information from the previous shift manager and passes on pertinent details to the incoming manager Checks cashiers in and out and verifies banks and deposits at the end of each shift Enforces all cash handling check-cashing and credit policies Conducts regularly scheduled meetings of front office personnel Wears the proper uniform at all times Requires all front office employees to wear proper uniforms at all times Upholds the hotel s commitment to hospitality Prepare performance reports related to the front office Maximize room revenue and occupancy by reviewing status daily Analyse rate variance monitor credit reports and maintain close observation of daily house count Monitor the selling status of the house daily Ie flash report allowance etc Monitor high-balance guests and take appropriate action Ensure implementation of all hotel policies and house rules Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple configuration changes Prepare revenue and occupancy forecasting Ensure logging and delivery of all messages packages and mail in a timely and professional manner Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees Monitor all V I P s special guests and requests Maintain the required pars level of all front office and stationery supplies Review daily front office work and activity reports generated by Night Audit Review Front office log book and Guest feedback forms on a daily basis Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs Perform other duties as requested by management Call Employer 9025126367 Job Types Full-time Permanent Pay 22 000 00 - 25 000 00 per month Benefits Food provided Ability to commute relocate Ooty Tamil Nadu Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience Hotel Front Desk Operations 2 years Required IDS PMS Software 1 year Required Language English Required Tamil Preferred Hindi Preferred Work Location In person Speak with the employer 91 9025126367


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