Hotel Front Office Executive

The Hotel Front Office Executive is responsible for providing exceptional guest service, managing all front desk operations, and ensuring a smooth and efficient check-in and check-out process for guests. This role requires a friendly and welcoming demeanor, strong organizational skills, and the ability to handle various guest requests and inquiries with professionalism and efficiency.

**Key Responsibilities**:

- **Guest Services & Relations**:

- Warmly welcome guests upon arrival and assist them with check-in procedures, including verifying reservations, assigning rooms, and issuing key cards.
- Process guest check-outs efficiently, including preparing bills, handling payments (cash, credit cards, etc.), and resolving any billing discrepancies.
- Answer guest inquiries about hotel services, amenities, local attractions, and general information.
- Handle guest complaints and requests promptly and effectively, escalating to management when necessary to ensure guest satisfaction.
- Provide personalized service and anticipate guest needs to enhance their overall experience.
- Act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure smooth operations and timely fulfillment of guest requests.
- **Reservations & Administration**:

- Manage and update reservation systems, including processing new bookings, modifications, and cancellations.
- Maintain accurate guest records and ensure data entry is precise.
- Answer incoming phone calls professionally, route calls to the appropriate departments or individuals, and take messages when necessary.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain a tidy and organized reception area.
- Assist with administrative tasks such as preparing reports, managing office supplies, and filing documents.
- **Financial Handling**:

- Process payments accurately and efficiently, including cash handling and credit card transactions.
- Balance cash drawers at the beginning and end of shifts.
- Upsell hotel services, amenities, and higher room categories when opportunities arise to contribute to revenue generation.
- **Communication & Coordination**:

- Communicate effectively with colleagues across all departments to ensure seamless guest experiences.
- Provide information and updates to incoming shifts.
- Participate in departmental meetings and training sessions as required.
- **Safety & Security**:

- Adhere to all hotel safety and security procedures, including key management protocols.
- Be familiar with emergency procedures and act accordingly in case of fire alarms, medical emergencies, or other critical situations.

**Skills and Qualifications**:

- **Education**:

- High school diploma or equivalent is typically required.
- A diploma or degree in Hospitality Management or a related field is a strong advantage.
- **Experience**:

- Previous experience in a front office role, customer service, or a similar guest-facing position, preferably within the hospitality industry.
- **Skills**:

- **Excellent Communication Skills**: Proficient in verbal and written English (and local languages if applicable) to interact effectively with guests and staff.
- **Customer Service Orientation**: A strong commitment to providing high-quality, attentive, and empathetic service.
- **Problem-Solving Abilities**: Aptitude for resolving guest issues promptly, calmly, and efficiently, often under pressure.
- **Organizational Skills**: Strong ability to multitask, prioritize tasks, and maintain a neat and organized workspace.
- **Attention to Detail**: Meticulous in handling guest information, reservations, and financial transactions.
- **Professionalism**: Maintain a polished appearance and a courteous demeanor at all times.
- **Teamwork**: Ability to collaborate effectively with colleagues and other departments.
- **Adaptability**: Ability to adjust to changing priorities and a fast-paced environment.
- **Local Knowledge**: Ability to provide recommendations for local attractions, dining, and transportation.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- receptionist: 2 years (required)
- hotel Receptionist: 1 year (required)

**Language**:

- Hindi, English & Other Languages as well. (required)

Work Location: In person

Expected Start Date: 07/06/2025