(Apply in 3 Minutes) Assistant Manager/Senior Executive

Position Overview: Job Title: Assistant Manager /Senior Executive - Human Resources Department: Human Resources Job Location: Worli, Mumbai Position Overview: The Assistant Manager /Sr. Executive – Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication. Key Responsibilities: 1. Employee Engagement, Events & Communication ⭐ (Core Function) - Plan, organize, and execute employee engagement activities, celebrations, and cultural events across all locations. - Plan and coordinate Town Halls and communication forums to strengthen leadership connect and transparency. - Design and implement Rewards & Recognition (R&R) programs to appreciate employee contributions and achievements. - Develop and manage annual engagement calendars and action plans based on survey insights. - Prepare and monitor event budgets, ensuring impactful and cost-effective execution. - Coordinate with the Marketing team to upload event photos and videos for employer branding on social media and internal platforms. - Create and share internal HR newsletters, updates, and event highlights to strengthen employee communication. - Support employee wellness programs, including stress management, health sessions, and well-being drives. - Organize or support CSR activities to build organizational pride and connection. 2. . Employee Surveys & NPS ⭐ (Core Function) - Conduct employee engagement surveys, pulse surveys, and polls as needed, emphasizing continuous listening and data-driven action. - Analyse survey data and prepare detailed reports highlighting insights, trends, and improvement areas. - Share survey findings with management and employees, facilitating understanding and discussion of results. - Facilitate action planning based on survey insights and track the implementation of these actions. - Monitor and analyze Employee Net Promoter Score (eNPS) to gauge engagement levels. - Maintain a dashboard of engagement metrics (participation rates, feedback scores, event ratings). - Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives. 3. Employee Experience, Grievance Handling & Exit Management ⭐ (Core Function) - Serve as the first point of contact for employee grievances, ensuring timely and impartial resolution. - Conduct exit interviews to capture feedback and identify improvement opportunities. - Prepare and share Exit Interview Reports summarizing trends and recommendations. - Analyze attrition data and develop retention strategies based on key insights. - Implement employee feedback and suggestion mechanisms, ensuring timely closure and communication of outcomes. - Promote a positive, inclusive, and feedback-driven workplace culture through consistent engagement and follow-ups. 4. HR Operations (Supportive Role) - Coordinate and manage mid-year medicals for food handlers as per company policy. - Ensure timely issuance and maintenance of employee name badges & Uniforms. - Support HR audits, compliance checks, and related operational activities. 5. Culture, Recognition & Continuous Improvement - Champion company culture, values, and recognition through regular communication and engagement programs. - Ensure visibility of R&R winners across internal platforms and social media. - Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture. - Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction. Qualifications & Experience: - Bachelor’s degree or MBA in Human Resources or related field. - 3–6 years of experience in HR Operations, Employee Engagement, and Employee Relations. - Experience in the hospitality or service industry preferred. - Strong communication, coordination, and stakeholder management skills. - Proficiency in MS Office and HR survey tools. Key Competencies: - Employee-centric and approachable personality - Strong event planning and execution skills - Creative and proactive in engagement and branding initiatives - Excellent communication and interpersonal abilities - Analytical and data-driven approach - Empathetic, organized, and collaborative team player