Customer Success Lead

Please note: This is an on site position in Kharadi, Pune.

Timings: 6:30 PM - 3:30 AM (IST)

Remote/Hybrid options are not available

Experience in the US market and SaaS is mandatory.

Team management and experience as a CS Lead is mandatory.

Experience as a founder or driving growth at an early-stage startup is a strong plus

Notice Period - Immediate joiners or those with a maximum notice period of 30 days are preferred.

We're a fast-growing AI startup with a fast-paced, ambitious culture. Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies. If you thrive in this kind of environment, we'd love to hear from you

About Jeeva.AI

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we're not just growing - we're thriving and making a significant impact in the world of artificial intelligence.

About You

- 5+ years in Customer Success, Account Management, or a similar client-facing role, including 2+ years in a CS Lead capacity. Proven track record of guiding teams to meet and exceed performance goals.
- You take a high-level, consultative approach to client success—balancing client outcomes with business objectives.
- Strong verbal and written communication skills. Capable of influencing stakeholders, delivering compelling value propositions, and guiding teams through change.
- A natural problem-solver and self-starter who thrives in a dynamic environment. Highly organized and results-driven.
- Proficient in using CRM systems and data analytics tools. You leverage technology to track metrics, forecast trends, and optimize customer lifecycle strategies.
- Strong understanding of U.S. geography and client segmentation, particularly in B2B SaaS environments. Skilled in identifying high-potential growth opportunities.
- Experienced in coaching and mentoring CSMs. Skilled at aligning teams around customer-centric KPIs and best practices.

What You'll Be Doing

- Lead, mentor, and support the Customer Success team to deliver outstanding client experiences. Set clear goals, monitor performance, and foster a culture of continuous improvement.
- Develop and implement scalable customer success frameworks, with a focus on retention, expansion, and overall client satisfaction.
- Build and maintain strong relationships with senior client stakeholders, positioning Jeeva.ai as a trusted long-term partner.
- Oversee client onboarding and lifecycle management processes to ensure seamless hand-offs and consistent value delivery across all stages.
- Monitor account health metrics, proactively identify risks or churn signals, and lead cross-functional efforts to mitigate them.
- Collaborate with Product and Engineering teams to channel client feedback into product improvements and roadmap prioritization.
- Identify and drive upsell and cross-sell opportunities. Partner closely with Sales to support expansion strategies within key accounts.
- Maintain up-to-date CRM data, generate insights from client trends, and report regularly on CS metrics to leadership.

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