Current jobs related to Customer Success Lead - Pune, Maharashtra - BrowserStack
-
Lead Customer Success Hinjewadi
1 week ago
Pune, Maharashtra, India Shavish Hr And Digital Marketing Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Success - Increase renewal rates and reduce churnDefine & Optimize Customer LifecycleMeasure Effectiveness of Customer SuccessLead Customer Success TeamEnhance Effectiveness and Efficiency Through TechnologyInspire Customer Success Required Candidate profileCustomer Success exp in leading customer-facing organizationmanage through persuasion...
-
Customer Success Lead
4 weeks ago
Pune, Maharashtra, India Jeeva AI Full timePlease note: This is an on site position in Kharadi, Pune.Timings: 6:30 PM - 3:30 AM (IST)Remote/Hybrid options are not availableExperience in the US market and SaaS is mandatory.Team management and experience as a CS Lead is mandatory.Experience as a founder or driving growth at an early-stage startup is a strong plusNotice Period - Immediate joiners or...
-
Customer Success
6 days ago
Pune, Maharashtra, India Clara AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success - Onboarding SpecialistLocation:Kalyaninagar,Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST (US timezone)Role:Customer OnboardingWork Location:-Domain:B2B SaaS Role Overview:We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role,...
-
Lead Generation
1 week ago
Pune, Maharashtra, India Lead Crafter Full time ₹ 9,00,000 - ₹ 12,00,000 per year* Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...
-
Customer Success Manager
6 days ago
Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India Opus Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per yearRole OverviewWe are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services, thrives in a fast-paced, data-driven environment, and excels at...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per yearAbout iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....
-
Customer Success Manager
2 days ago
Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...
-
Lead - Customer Success (Pune)
6 days ago
Pune, Maharashtra, India BrowserStack Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob Description Who are we and what do we do? BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests...
-
Senior Customer Success Manager
1 week ago
Pune, Maharashtra, India Nivaata Systems Full time ₹ 13,00,000 - ₹ 15,00,000 per yearJob Title: Senior Customer Success ManagerLocation: Pune (Base Location)Package: ₹13 – 15 LPAAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs,...
Customer Success Lead
2 weeks ago
Who are we and what do we do?
BrowserStack is the world's leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.
With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.
Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.
Location
This is a remote opportunity. But the base location of the role holder has to be Pune.
Role in nutshell:
Driving customer advocacy, you will assist clients to realise value from BrowserStack's product portfolio, and help them use our products to meet their goals. With a solid understanding of technology, you will manage multiple stakeholders, drive customer engagement at key points in the customer journey, and onboard and adopt our products.
Desired experience:
- 7-10 years of experience in Customer Success/Customer facing role
Extensive experience in Customer Lifecycle Management, from onboarding to retention.
Skilled in conducting training sessions and leveraging playbooks for smooth adoption.
Proficient in driving product usage through check-ins, adoption insights, and engagement tracking.
Strong track record in cross-sells, up-sells, and renewals alongside AEs.
Experienced in churn prevention, proactive renewals, and resolving customer concerns.
Background in complex technology products with a deep understanding of business environments.
Excellent communication skills across email, phone, and in-person interactions.
Adept at identifying business needs, process gaps, and translating them into opportunities.
Ability to demonstrate ROI to both technical and executive audiences.
Flexible to work in shifts; QA/testing experience is a plus.
Manage multiple priorities for enterprise and strategic customers.
Onboard and train customers for effective platform usage.
Deliver personalized product demos and webinars.
Identify risks and implement mitigation strategies for retention and growth.
Collaborate with AE/Renewals teams to ensure seamless renewals.
Lead quarterly/monthly reviews, offering best practices and guidance.
Foster customer advocacy within your portfolio.
Benefits:
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:
Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
Gratuity as per payment of Gratuity Act, 1972
Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
Remote-First work environment that allows our people to work from home
Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
