Cec - Correspondence - Grievance Redressal Rl-customer Experience Center-customer Experience Center - Customer Service

4 weeks ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree Job Role xefx83x98 Handling customer queries complaints primarily on emails letters and calls for Retail Liabilities xefx83x98 Adhere to agent-level Service Level Agreement SLAs specific by the process xefx83x98 Ensure adherence to time schedules Turn Around Time xefx83x98 Complete the logs specified by the process End-of-day target xefx83x98 Adherence to Information Security norms quality process norms xefx83x98 To be aware of and comply with any updates about the process xefx83x98 Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance xefx83x98 Provide inputs to improve work procedures that can enhance overall team performance Job Requirement xefx83x98 Graduate Post Graduate xefx83x98 Minimum 1 to 2 years of experience in customer service role on email support or calls xefx83x98 Should have experience in handling customer queries request complaints and ensuring customer satisfaction xefx83x98 Candidate should have an excellent verbal written English communication xefx83x98 Ability to work efficiently in a dynamic environment handling multiple customer queries complaints simultaneously xefx83x98 Flexible to get scattered 8 Week Offs in a month with 9hours shift xefx83x98 Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity xefx83x98 Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers

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