Conversational AI Developer

4 days ago

Delhi, India Infinijith Apps & Technologies Pvt Ltd Full time

Experience: 3 – 6 Years Location: Bangalore / Coimbatore / Remote Department: Engineering Employment Type: Full-Time Role Summary We are seeking a Conversational AI Developer & Tester who is passionate about creating intelligent, natural, and human-like voice and chat experiences. You will design, develop, and test conversational flows for voice-first and chat-based customer interactions, leveraging modern Conversational AI platforms such as Dialogflow CX, Rasa, Cognigy AI, Amazon Lex, Kore.ai, or IBM watsonx Assistant. Candidates with prior exposure to VXML-based IVR systems and real customer projects will be given preference. Key Responsibilities - Design, build, and test end-to-end conversational experiences for voice and chat channels across multiple AI platforms. - Translate product and user requirements into intuitive dialogue designs and interaction flows. - Collaborate closely with product managers, conversation designers, and customer teams to refine user journeys and ensure smooth voice UX. - Leverage NLP and ML concepts to improve intent accuracy, entity extraction, and contextual conversation management. - Integrate conversational bots with APIs, backend systems, and telephony platforms (e.g., Genesys, Twilio, Amazon Connect). - Conduct functional and user testing, analyze conversation logs, and iterate designs for continuous improvement. - Prepare and maintain technical documentation, test plans, and version-controlled flow artifacts. - Stay updated on emerging trends in Conversational AI, LLMs, and Generative AI integrations. Required Skills & Qualifications - 3+ years of hands-on experience developing or maintaining bots on at least one major platform (e.g., Dialogflow CX, Rasa, Cognigy, Amazon Lex, Kore.ai, IBM watsonx Assistant). - Strong grasp of Natural Language Processing (NLP) fundamentals and intent-entity modeling. - Experience in voice-based bot development or IVR modernization projects. - Ability to translate conversation design wireframes or scripts into executable bot flows. - Proficiency in integrating bots with APIs, webhooks, or backend data sources. - Familiarity with VXML, telephony integration, or contact center systems (advantage). - Strong debugging, testing, and conversation tuning skills. - Excellent communication and collaboration skills, especially in customer-facing contexts. - Bachelor’s degree in Computer Science, IT, Electronics, or related discipline (or equivalent experience). Preferred / Nice-to-Have - Exposure to Generative AI / LLM-based assistants (e.g., OpenAI, Vertex AI Agent Builder, LangChain). - Understanding of analytics, conversation metrics, and A/B testing for performance tuning. - Familiarity with JSON, RESTful APIs, and Python or Node.js scripting for automation. - Prior experience in voice UX testing and tuning ASR/TTS parameters. What We Offer - Competitive compensation and benefits package. - Opportunity to work on cutting-edge Conversational AI & Generative AI solutions. - Collaborative, inclusive, and innovation-driven environment. - Flexible work options (remote-friendly). - Continuous learning opportunities, ownership, and career growth pathways.

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