Conversational AI Engineer.

2 days ago

Delhi, India 221 B Baker ST Full time

• Design and build a conversational chatbot capable of handling VOIP-based user interactionsusing AI Agent capabilities that exist on the platform.• Integrate AI workflows and APIs with VOIP infrastructures such as Cisco Call Manager, or SIP-based systems.• Develop real-time conversation logic that supports both speech recognition (STT) and text-to-speech (TTS) capabilities.• Work with engineering teams to extend and customize workflows, intents, and agent actions fornatural, multi-turn voice conversations.• Design dialog flow architecture, NLP tuning, and fallback handling for hybrid voice + chatscenarios.• Monitor and optimize latency, audio quality, and AI response times for real-time VOIPconversations.• Develop logging, monitoring, and analytics layers to track chatbot engagement and resolutionmetrics.• Collaborate with AI Ops, DevOps, and Cloud Engineering teams to deploy the solutionRequired Skills & Experience• 3–6 years of experience in chatbot, conversational AI, or VOIP software development.• Hands-on expertise building with enterprise APIs, conversational design, workflow builder• Strong proficiency in Node.js / Python for bot logic and backend services.• Experience with VOIP technologies: Cisco Unified Communications• Proficiency in speech technologies: Google Speech-to-Text, Amazon Polly, Azure CognitiveSpeech Services, or similar.• Familiarity with NLP platforms: Dialogflow, Rasa, or other NLP stack.• Experience integrating bots with CRM / ITSM systems (Salesforce, ServiceNow, Zendesk).• Understanding of OAuth, REST APIs, and WebSockets for integration.• Familiarity with AI Agentic frameworks, LLM orchestration, and voice-based automationworkflows is a strong plus.Preferred Qualifications• Experience building voice-driven self-service assistants for customer service or IT support.• Knowledge of contact center integration• Prior work integrating with Aisera, Five9, NICE, or similar AI automation platforms.• Exposure to enterprise-scale deployments with latency optimization and multi-channelorchestration.• Certifications in AI Agent Development, AWS AI/ML, or Google Cloud Conversational AI.

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