Conversational AI Developer

1 day ago

Delhi, India Infinijith Apps & Technologies Pvt Ltd Full time

Experience: 3 – 6 YearsLocation: Bangalore / Coimbatore / RemoteDepartment: EngineeringEmployment Type: Full-TimeRole SummaryWe are seeking a Conversational AI Developer & Tester who is passionate about creating intelligent, natural, and human-like voice and chat experiences.You will design, develop, and test conversational flows for voice-first and chat-based customer interactions, leveraging modern Conversational AI platforms such as Dialogflow CX, Rasa, Cognigy AI, Amazon Lex, Kore.ai, or IBM watsonx Assistant.Candidates with prior exposure to VXML-based IVR systems and real customer projects will be given preference.Key Responsibilities- Design, build, and test end-to-end conversational experiences for voice and chat channels across multiple AI platforms.- Translate product and user requirements into intuitive dialogue designs and interaction flows.- Collaborate closely with product managers, conversation designers, and customer teams to refine user journeys and ensure smooth voice UX.- Leverage NLP and ML concepts to improve intent accuracy, entity extraction, and contextual conversation management.- Integrate conversational bots with APIs, backend systems, and telephony platforms (e.g., Genesys, Twilio, Amazon Connect).- Conduct functional and user testing, analyze conversation logs, and iterate designs for continuous improvement.- Prepare and maintain technical documentation, test plans, and version-controlled flow artifacts.- Stay updated on emerging trends in Conversational AI, LLMs, and Generative AI integrations.Required Skills & Qualifications- 3+ years of hands-on experience developing or maintaining bots on at least one major platform(e.g., Dialogflow CX, Rasa, Cognigy, Amazon Lex, Kore.ai, IBM watsonx Assistant).- Strong grasp of Natural Language Processing (NLP) fundamentals and intent-entity modeling.- Experience in voice-based bot development or IVR modernization projects.- Ability to translate conversation design wireframes or scripts into executable bot flows.- Proficiency in integrating bots with APIs, webhooks, or backend data sources.- Familiarity with VXML, telephony integration, or contact center systems (advantage).- Strong debugging, testing, and conversation tuning skills.- Excellent communication and collaboration skills, especially in customer-facing contexts.- Bachelor’s degree in Computer Science, IT, Electronics, or related discipline (or equivalent experience).Preferred / Nice-to-Have- Exposure to Generative AI / LLM-based assistants (e.g., OpenAI, Vertex AI Agent Builder, LangChain).- Understanding of analytics, conversation metrics, and A/B testing for performance tuning.- Familiarity with JSON, RESTful APIs, and Python or Node.js scripting for automation.- Prior experience in voice UX testing and tuning ASR/TTS parameters.What We Offer- Competitive compensation and benefits package.- Opportunity to work on cutting-edge Conversational AI & Generative AI solutions.- Collaborative, inclusive, and innovation-driven environment.- Flexible work options (remote-friendly).- Continuous learning opportunities, ownership, and career growth pathways.

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