
CSM Lead – Global SaaS
3 weeks ago
Our products help businesses in the US and India scale efficiently and drive revenue growth.
https://www.linkedin.com/company/bikglobal/about/
Overview
As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones.
Your focus will be on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities.
This role is pivotal in minimizing churn and maximizing customer value through structured processes and data-driven strategies.
Key Responsibilities
- Team Leadership – Mentor and manage a global CSM team, ensuring high performance and alignment with business goals.
- Process Optimization – Standardize operations by developing and implementing SOPs, leveraging HubSpot for reporting and analytics.
- Revenue Growth – Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
- Client Retention – Maintain a churn rate below 1% through proactive engagement and strong customer relationships.
- Performance Metrics – Track and analyze team performance and customer success KPIs to ensure continuous improvement.What You Bring
- Leadership Experience – Proven ability to lead and scale global teams of 10+ CSMs across multiple time zones.
- Revenue Ownership – Managed portfolios of $5M+ ARR, with a strong track record in upselling and expansion.
- Process-Driven Approach – Expertise in SOP development and CRM tools like HubSpot to drive efficiency.
- Global SaaS Expertise – Deep understanding of customer success in SaaS, particularly in the US and Indian markets.
Why Join Us?
- Be part of a fast-growing, YC & Sequoia-backed startup shaping the future of eCommerce.
- Work with a collaborative, high-impact team solving global challenges.
- Enjoy competitive compensation, benefits, and career growth opportunities.
- Apply Now – If you're a strategic leader passionate about customer success, we'd love to hear from you
-
CSM Lead – Global SaaS
3 weeks ago
Bengaluru, Karnataka, India Bik Full timeWe are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth.OverviewAs the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. Your focus will...
-
CSM Lead – Global SaaS
5 days ago
Bengaluru, Karnataka, India Bik Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions.Our products help businesses in the US and India scale efficiently and drive revenue growth.OverviewAs the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones.Your focus will...
-
Servicenow Developer-CSM
2 weeks ago
Bengaluru, Karnataka, India BCE Global Tech Full time ₹ 6,00,000 - ₹ 18,00,000 per yearBackWe are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as...
-
Lead Creative Designer
1 week ago
Bengaluru, Karnataka, India SaaS Labs Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction.The Lead Creative Designer will be responsible for shaping and...
-
3 Days Left Lead Cloud Service Manager Csm
3 weeks ago
Bengaluru, Karnataka, India OpenText Full timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects...
-
Senior Customer Onboarding Associate
23 hours ago
Bengaluru, Karnataka, India SaaS Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAtSaaS Labs,we're reinventing how businesses talk to their customers. From AI-powered contact centers to collaborative inboxes and workflow automation, our tools empower 7,000+ businesses worldwide. With Sequoia, Base10, and Eight Roads backing us, we're scaling fast toward our $100M ARR journey. Join us and help power the next billion conversations.We...
-
Sales Manager – SaaS/Enterprise Sales
3 weeks ago
Bengaluru, Karnataka, India FinnovationZ Full timeJob DescriptionJob Title: Sales Manager SaaS/Enterprise SalesLocation:Whitefield, Bangalore (Also hiring in Mumbai Priority)Open Positions: 2CTC Range: 35 40 LPA (including 30% variable)Experience: 815 yearsEmployment Type: Full-Time | Individual Contributor RoleTravel Requirement: Up to 50% (Field Sales Role)About the Sales Manager RoleA Sales Manager plays...
-
Sales Manager – SaaS/Enterprise Sales
5 days ago
Bengaluru, Karnataka, India FinnovationZ Full time ₹ 35,00,000 - ₹ 40,00,000 per yearJob Title:Sales Manager – SaaS/Enterprise SalesLocation:Whitefield, Bangalore(Also hiring in Mumbai – Priority)Open Positions:2CTC Range:₹35 – ₹40 LPA (including 30% variable)Experience:8–15 yearsEmployment Type:Full-Time | Individual Contributor RoleTravel Requirement:Up to 50% (Field Sales Role)About the Sales Manager RoleASales Managerplays a...
-
Content Manager
2 weeks ago
Bengaluru, Karnataka, India SaaS Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSaaS Labs is hiring aContent Managerto scale and manage content production forJustCall. You will be responsible for defining and showing us what good looks like when it comes to impactful, engaging webpages and blogs - and then managing that process.You'll work closely with our SEO team (responsible for technical SEO and strategy), content team (including...
-
Manager – Global Campaign Management
5 days ago
Bengaluru, Karnataka, India InMobi Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout InMobi GroupInMobi Group has been a pioneer in mobile-first, AI-powered technology for over 17 years, shaping the future of advertising and consumer experiences. With businesses spanning AdTech, Consumer Tech (Glance), and Data Platforms, we're driving intelligent experiences at scale—powering over 500 million devices across markets like the US,...