Customer Relationship Management

3 weeks ago


Amrāvati, Maharashtra, India ICICI Lombard Full time

Hii This is Sejal Here from Sakash group Urgently looking for a CRM for the Insurance Company Company Name - ICICI LombardDesignation - Customer Relationship ManagerLocation - Vashi Navi Mumbai Timing Working Day - Monday to Friday Rotational Week off 8 00am to 8 00pm Any 9 Hours for the Female 8 00am to 12 00am Any 9 Hours for the Male Responsibility -1 Identifying Handling and resolving customer queries received ovr incoming calls assigned to him her through dialer2 Documenting Recording transactions and the necessary follow-up requests of the customer in system3 Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly4 Provide external customer quality mid leadership team with clear explanation of the action taken5 Manage all performance parameters such as first call resolution Customer satisfaction AHT etc as per set standardsIf You Interested Share me your Resume on sejal sakashgroup in 9082107643


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