CRM Manager
3 weeks ago
Job Description POSITION DETAILS Position Summary Position Title: CRM Manager The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence. Principal Activities (in order of importance) CRM Strategy And Execution - Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User Experience - Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM System Configuration - Configure CRM as per agreed strategy and drive to accelerate its usage across business - Driving continuous improvement in CRM related processes from quote to cash - Modify existing approval process (Commercial DOA) workflow as per proposed changes - Responsible for Master Data Management (MDM) within CRM and connected systems / tools - Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used System Management - Administer and Optimize CRM platform (e.g. MS Dynamics) - Ensure data accuracy, segmentation, and integration with ERP and other systems - Train and support internal teams on CRM usage and best practices - Become single point of contact and super-user / admin for CRM. Customer Data & Insights - Analyze Customer Data to identify trends, behaviors, and opportunities. - Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management - Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. - Maintain tools & scorecards to track key metrics and value captured. Candidate Requirements Knowledge Skills & Abilities - Show a strong ability to solve problems creatively, through innovation & process re-engineering - Good inter-personal, organizational, time management and analytical skills - Manage multiple priorities; both as an independent problem solver and as a team player - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management. - Knowledge of integration between CRM and SAP systems (e.g., SAP) - Familiarity with manufacturing sales processes Education & Experience - Degree in business administration (international business) or industrial engineering or an equivalent qualification - Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal) - Technical proficiency in MS Office suite with MS-Excel and MS-Power App is preferred - Experience in Commercial processes Work Environment & Benefits - Office-based with flexibility for remote work - Competitive salary and benefits including health insurance, retirement plans, and professional development support
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CRM Manager
1 week ago
, India, IN Expert Law Full timeCompany Description Expert Law provides personalized legal services in Personal Injury and Immigration Law to clients nationwide. With over 40 years of combined experience, the firm is committed to delivering exceptional legal advice and client care. Guided by the philosophy of "putting people first," Expert Law upholds the values of transparency,...
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CRM Manager
7 days ago
India Expert Law Full timeCompany Description Expert Law provides personalized legal services in Personal Injury and Immigration Law to clients nationwide. With over 40 years of combined experience, the firm is committed to delivering exceptional legal advice and client care. Guided by the philosophy of "putting people first," Expert Law upholds the values of transparency,...
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CRM Manager
2 weeks ago
India Expert Law Full timeJob Description Company Description Expert Law is a national legal firm specializing in Personal Injury and Immigration Law, providing tailored services to both individuals and businesses. With over 40 years of combined experience, our team delivers high-quality legal advice with a personal touch. Committed to transparency, reliability, and integrity, we...
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CRM Manager
2 weeks ago
India Expert Law Full timeCompany Description Expert Law is a national legal firm specializing in Personal Injury and Immigration Law, providing tailored services to both individuals and businesses. With over 40 years of combined experience, our team delivers high-quality legal advice with a personal touch. Committed to transparency, reliability, and integrity, we prioritize our...
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CRM Manager
2 weeks ago
India Expert Law Full timeCompany DescriptionExpert Law is a national legal firm specializing in Personal Injury and Immigration Law, providing tailored services to both individuals and businesses. With over 40 years of combined experience, our team delivers high-quality legal advice with a personal touch. Committed to transparency, reliability, and integrity, we prioritize our...
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CRM Manager
2 weeks ago
India Expert Law Full timeCompany Description Expert Law is a national legal firm specializing in Personal Injury and Immigration Law, providing tailored services to both individuals and businesses. With over 40 years of combined experience, our team delivers high-quality legal advice with a personal touch. Committed to transparency, reliability, and integrity, we prioritize our...
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Product Manager
3 weeks ago
Mumbai, India Michael Page Full timeJob Description - Drive EV innovation with a leading Indian automotive brand. - Shape digital customer journeys at a $24B global conglomerate. About Our Client We aspire to become India's fastest-growing and ever flourishing automotive OEM, with a strong focus on expanding our presence across global markets. Backed by cutting-edge vehicle technologies...
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Director of Digital Experience
2 weeks ago
india beBeeProject Manager Full timeKey Responsibilities:Achieve tangible results by establishing benchmarks and learning goals, and developing structures that link campaign performance to business outcomes.Advance personalization using machine learning and artificial intelligence by developing or partnering on models such as propensity, churn, next-best action, send-time/content optimization,...
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CRM Manager
4 weeks ago
Delhi, India 1840 & Company Full timeJob Description About the Role: We are looking for a Junior CRM Manager with strong communication and client management skills to support our CRM operations team. The ideal candidate will work closely with the Head of CRM and USA-based Program Managers, ensuring smooth coordination, reporting, and communication across ongoing projects. This role is...
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Crm Manager- B2C
5 days ago
India Expert Law Full timeCompany Description Expert Law provides personalized legal services nationwide, specializing in Personal Injury and Immigration Law. With over 40 years of combined experience, we are dedicated to delivering high-quality advice and end-to-end solutions tailored to each client's needs. Our approach is guided by our core values: transparency, reliability, and...
