Customer Service Officer
4 days ago
Key Result Area Weightage 100 SNO OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Sales Objectives 10 Actual Disbursement Vs Objectives As per annexure 1 2 Repayment efficiency in X bucket so as to reduce the OD in the branch 30 X Bucket Efficiency As per annexure 2 3 Receipting management of RO RE field collections 20 FRO Audit Report As per annexure 3 4 Ensure compliance to statutory requirements of the branch - registers and displays of charts posters 20 FRO Audit Report As per annexure 3 5 Welcome call report - customer contact number 10 Welcome Call Report As per Annexure 4 6 Self Development 10 Training mandays for self As per annexure 5 Annexure - 1 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Actual Disbursement Vs Objectives 110 101 - 110 91 - 100 80 - 90 Annexure - 2 - X Bucket Efficiency Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate X Bucket - Efficiency Average 97 95 1 - 97 0 94 1 - 95 0 92 1 - 94 0 Annexure - 3 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate FRO Audit Report 95 91 - 95 81-90 71-80 Annexure - 4 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Welcome call report - customer contact number 100 accuracy 98-99 accuracy 97-98 accuracy 96-97 accuracy Annexure-5 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Average Mandays of Training per Team Member 3 2 5-2 99 2-2 49 1-1 99
-
Customer Service Officer
7 days ago
Inclusive Banking - MF>North>Rajasthan>Rajasthan>Jodhpur>Sujangarh>Rajasthan>>Makrana, India Equitas Small Finance Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCustomer Service Officer - MFThe Customer Service Officer will be responsible for providing support to customers, resolving their queries, and ensuring a positive experience. They will handle customer inquiries, complaints, and provide information about products and services. The role involves maintaining customer records and ensuring high levels of customer...
-
Customer Service Officer
1 week ago
Inclusive Banking - MF>North>Rajasthan>Rajasthan>Jodhpur>Sujangarh>Rajasthan>>Makrana, India Equitas Small Finance Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCustomer Service Officer - MF Home Key Result Areas Position : Relationship Officer - MFI S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Ensure achievement of collections target set for allocated centres % % of regular Collections as per annexure 2 Ensure achievement of new members through AOC % % of Achievement as per annexure 3 Achieving the set...
-
Grahak Mitra
1 week ago
Jodhpur, Rajasthan, India XEAM VENTURES PRIVATE LIMITED Full timeEducate customers to utilize services available through self-service channels provided by Bank - Help and support the customers in giving feedback for services availed. - Increasing Sales by making available information on various products and services of the bank to customers / visitors. - Ensuring HNI / Wealth / Premier customers are given proper attention...
-
Safety Officer
1 week ago
Jodhpur, Rajasthan, India Cosmo Infrasolutions Full timeWe are Hiring for immediate joiners for the position of Safety Officer at our Jodhpur Site Project. **Job Title**: Safety Officer **Job Location**: Jodhpur **Exp Yrs required in Purchase domain**: 2-3 yrs **Salary**: As per market standards **Job Summary**: - NEBOSH/ADIS Preferred - Must complete Fire Safety Diploma or Degree with Valid...
-
Assistant/deputy Manager
4 weeks ago
Bikaner, Rajasthan, India MAHINDRA & MAHINDRA Full timeResponsibilities Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management On-field Service Delivery Spares Lubes Warranty Management Implementation of all processes and systems related to the service function at channel partners level Ensuring standardized Service Infrastructure facilities quality manpower at...
-
Customer Service Officer
1 day ago
Bikaner, Emerging Enterprise Banking, , North, Jodhpur, Rajasthan, India Equitas Small Finance Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per yearHomeKey Result AreaWeightage 100 %SNO.OBJECTIVEWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Sales Objectives10%Actual Disbursement Vs ObjectivesAs per annexure 12Repayment efficiency in X bucket so as to reduce the OD in the branch30%X Bucket EfficiencyAs per annexure 23Receipting (management of RO/RE field collections)20%FRO Audit ReportAs per annexure...
-
▷ Urgent Search! Rc
3 weeks ago
Bikaner, Rajasthan, India Axis Bank Full timeAbout Retail Credit The Retail Credit department in the Bank is a Credit Underwriting department for all retail products of the Bank It is also responsible for ensuring the maintenance of a good portfolio quality and for ensuring smooth credit appraisal processes About the Role CPC Credit underwriting managers manages core underwriting activities at the...
-
Customer Service Intern
2 weeks ago
Jaipur, Rajasthan, India Mr N Mrs Pet Full timeWelcome to **Mr n Mrs Pet**—India’s largest, quirkiest, and most lovable pet sourcing platform! We not only help pet lovers find their perfect companion but also provide top-notch pet services to ensure their furry (or feathery, or scaly) friends live their best lives. If you're a people person with a passion for pets and customer service, this role is...
-
Rajasthan, India ADCI - Rajasthan Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English and Hindi (both written and oral fluency) - Experience working with a computer - Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) - You'll need a...
-
Relationship Officer
5 days ago
Jodhpur, Rajasthan, India HIRVA HR SOLUTIONS PRIVATE LIMITED Full timeA **Relationship Officer** is an expert who is reliable for the growth of their Career. They work with their sales group to create mutually profitable proposals, deal with contract terms, and communicate actually with stakeholders. **JOB DESCRIPTION**: Lead-based work Organizing sales visits Demonstrating and presenting products To Close, the Leads...