Customer Service Officer

1 week ago


Inclusive Banking MFNorthRajasthanRajasthanJodhpurSujangarhRajasthanMakrana, India Equitas Small Finance Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Customer Service Officer - MF Home Key Result Areas Position : Relationship Officer - MFI S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Ensure achievement of collections target set for allocated centres % % of regular Collections as per annexure 2 Ensure achievement of new members through AOC % % of Achievement as per annexure 3 Achieving the set targets for Cross Sell products % % of Cross Sell Penetration Achievement % RD & APY Collections as per annexure 4 Member Retention % % of Achievement as per annexure 5 Self Development 5% Annexure 6 Process Orientaition 5% Annexure Annexure Performance Rating Repayment % to be achieved Excellent % repayment achieved by end of every month during the review period Very Good % repayment achieved by end of every month during the review period Good % repayment achieved by end of every month during the review period Adequate % repayment achieved by end of every month during the review period Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period Annexure Scoring method 5 Outstanding Excellent Very Good Good Adequate) % of AOC Target >120% of AOC Target % of AOC Target % - 110%) of AOC Target % of AOC Target 120% of Cross Sell Target % of Cross Sell Target % - 110%) of Cross Sell Target % of Cross Sell Target 120% % % - 110% % = 95% % % %



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