Customer Service Officer

Customer Service Officer - MFThe Customer Service Officer will be responsible for providing support to customers, resolving their queries, and ensuring a positive experience. They will handle customer inquiries, complaints, and provide information about products and services. The role involves maintaining customer records and ensuring high levels of customer...

Customer Service Officer Role Description Designation: Customer Service Officer Grade: EB-1-officer/EB-2-Assistant Manager Legal Entity: Equitas Small Finance Bank Business Unit: Retail Banking Division: Emerging Enterprise banking Department: Branch Operation Travel required: Yes/No (if Yes, please mark ->) Level of travel: Occasional Level: Individual...

Key Result Area Weightage 100 SNO OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Sales Objectives 10 Actual Disbursement Vs Objectives As per annexure 1 2 Repayment efficiency in X bucket so as to reduce the OD in the branch 30 X Bucket Efficiency As per annexure 2 3 Receipting management of RO RE field collections 20 FRO Audit Report As per...

Customer Service Officer - MF Home Key Result Areas Position : Relationship Officer - MFI S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Ensure achievement of collections target set for allocated centres % % of regular Collections as per annexure 2 Ensure achievement of new members through AOC % % of Achievement as per annexure 3 Achieving the set...

Customer Service OfficerEnsure Verification of Loan documents along with loan application Maintenance of branch and customer records Ensure updating of receipts and tele-verification Ensure maintenance of PDD register Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters. Petty cash management & key...

Customer Service OfficerNumber of years of experience years) Type of companies/sector worked for (Private commercial banks and large NBFCs /Fresher) Responsibilities managed in the previous organizations(Primarily Credit function. Past experience in credit & Collection side of CV.) Languages (English/Hindi/local Language Computer/technical skills...

Customer Service Officer Key Responsibilities: Manage Receivables for the allotted set of customer of X and 0 -30 Bucket Process Compliance Adhere to the laid down processes for repayment and relationship management with customer Ensure payments are collected in time Continues Follow-up on Collection with the customer Customer Interaction(Locate and Notify...

Ensure Verification of Loan documents along with loan applicationMaintenance of branch and customer recordsEnsure updating of receipts and tele-verificationEnsure maintenance of PDD registerEnsure compliance to statutory requirements of the branch - registers and displays of charts/posters. Petty cash management & key management.Attend to queries of...

Sales ObjectivesRepayment efficiency in X bucket so as to reduce the OD in the branchReceipting (management of RO/RE field collections)Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.Welcome call report - customer contact numberSelf Development

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