Assistant/deputy Manager

4 weeks ago

Bikaner Rajasthan, India MAHINDRA & MAHINDRA Full time

Responsibilities Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management On-field Service Delivery Spares Lubes Warranty Management Implementation of all processes and systems related to the service function at channel partners level Ensuring standardized Service Infrastructure facilities quality manpower at channel partners level To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships To attend and resolve the critical customer complaints and measure of customer satisfaction level To work towards and increase dealer profitability by service schemes like service packages service coverage improvements free services post warranty jobs annual maintenance contracts Ensure meeting spare targets of all channel partners and company promoted oil targets Ensure coordination for timely spare parts orders execution for channel partners Ensure dealer CSI score targets are met by driving improvement action plans To provide feedback on competition new service schemes launched to the head of service and the Zonal Regional Customer Care Manager To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell Ensure warranty claims process adherence at the channel partners level To ensure installation and establishing the entire service infrastructure systems and processes at new dealerships Conducting service audits periodically as per the company norms Ensure Product training of the dealer workshop manager and service mechanics Preferred Industries Agriculture Implemen Automobile Education Qualification Bachelors of Technology Bachelor of Engineering Diploma in Engineering Bachelors of Technology in Mechanical Bachelors of Technology in Automobile Bachelors of Technology in Agriculture Bachelor of Engineering in Mechanical Bachelor of Engineering in Automobile Bachelor of Engineering in Agriculture Diploma in Engineering in Mechanical Diploma in Engineering in Automobile Diploma in Engineering in Agriculture General Experience 1-4 Years of relevant experience as CCM Critical Experience Minimum 1 year of on roll field service experience handling 7-10 dealers workshops branches Working Farm Knowledge of Tractors Farming and Implements Handling business volume of Spares and Oil of minimum 2 crore revenues System Generated Core Skills Change Management Channel Strategy Consumer Focus Customer Relationship Management CRM Product Knowledge Application Service Management System Generated Secondary Skills

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