Customer Support Executive

4 weeks ago

Mumbai, Maharashtra, India Hti Manpower Outsoursing Services Private Limited Full time
Job Description

Description

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in India. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service and make a positive impact on customer satisfaction.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain customer records and document interactions in the CRM system.
- Collaborate with other departments to ensure customer satisfaction and enhance the customer experience.
- Identify and escalate priority issues to the appropriate team or management.

Skills and Qualifications

- Excellent communication skills in English and Hindi (verbal and written).
- Strong problem-solving skills and ability to think on your feet.
- Basic knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.

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