Business Lead

This role offers an exciting opportunity to join Atlas Copco Brand Studio as a Business Lead based in Pune India Brand Studio is the Global Communication Competence Centre for the Atlas Copco Group Our core services include design presentations UI UX motion graphics CMS solutions digital marketing and social media What sets us apart is our global experience and reach across all Atlas Copco brands and functions We deliver a wide range of communication services and creative solutions that support internal and external branding across the Group This role offers you the chance to work in a creative international and fast-paced environment with the opportunity to make a meaningful impact on global communication initiatives About the Role As a Business Lead you will be responsible for leading a business team comprising Creative Leads Account Managers and Project Delivery Leads Your primary goal is to ensure strategic alignment exceptional service delivery team effectiveness and revenue growth through strong customer relationships You will also contribute actively to annual planning resource management and financial performance as part of the senior leadership team at Brand Studio Key Responsibilities Strategic Oversight Leadership Act as the senior point of contact during key customer engagements including kick-offs escalations and final presentations Provide strategic guidance and ensure delivery aligns with customer objectives and Brand Studio s quality standards Build strong partnerships with customers working toward becoming a trusted advisor and strategic partner Monitor workflow capacity and resource allocation across projects with Creative Leads and Project Delivery Leads to avoid delays Customer Growth Relationship Management Identify business expansion opportunities within customer accounts by proactively suggesting services innovations and process enhancements Maintain high levels of customer satisfaction and retention while nurturing long-term relationships across multiple touchpoints - from operational to executive levels Partner with cross-functional teams and global stakeholders to drive campaign success and ensure strategic impact Project Governance Operational Excellence Oversee project quality brand alignment and timeliness of all deliverables Ensure internal processes briefing reviews revisions are adhered to without requiring customer reminders Resolve challenges related to creative execution resource conflicts or project delays by collaborating with stakeholders at all levels Financial Accountability Support revenue forecasting budgeting and business planning in alignment with Brand Studio leadership Lead pricing discussions manage scopes of work and ensure profitability through optimal resource utilization Track financial health and take corrective action when needed to meet performance goals Team Development Talent Management Lead mentor and coach a cross-functional team including Creative Leads Account Managers and Project Delivery Leads Facilitate performance reviews career development discussions and growth plans for your team Play a key role in recruitment planning and ensuring the right mix of capabilities in your business unit Collaboration with Senior Leadership Work closely with the General Manager and fellow leaders to shape Brand Studio s strategy resourcing plans and internal initiatives Contribute to service innovation capability-building and improving operational efficiency What We Expect from You Qualifications Experience Minimum 12-15 years of experience in marketing sales account management or customer services with at least 3-5 years in a leadership or senior management role Demonstrated success in leading cross-functional teams mentoring professionals and managing customer accounts at a strategic level Experience working with global customers or multicultural teams Bachelor s degree in any discipline Masters in Communications Business Sales or Marketing is preferred Fluent in English both written and spoken with strong presentation and stakeholder management skills Key Skills Attributes Strategic mindset with strong commercial acumen Strong interpersonal skills and ability to build credibility with senior customers Excellent project governance and problem-solving abilities Collaborative leadership style with the ability to guide and inspire teams High attention to detail even in fast-paced environments Familiarity with creative workflows digital communication trends and multi-platform marketing execution Diverse by Nature Inclusive by Choice We believe that innovation comes from diverse perspectives At Brand Studio we celebrate uniqueness encourage open dialogue and strive to create a workplace where everyone feels empowered to contribute and grow