Assistant Manager Disputes

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager- Disputes
Qualified candidate will be responsible for the accurate and timely application of customer payments and resolution of unapplied cash items according to established policies and procedures. Research and bring to full resolution all print and digital subscribers credit card chargebacks (disputes) from various payment and circulation systems and products.
Responsibilities
.Processing of cash receipts and postings to customer accounts for payments made by credit card, lockbox and direct deposits.
.Knowledge of accounting principles and journals required.
.Ability to read bank statements and knowledge in bank reconciliation preferred.
.Experience in dealing with adjustments to customer accounts for credits/debits and account write-offs.
.Work with other departments as well as operations to troubleshoot and resolve customer payment discrepancies.
.Balancing reports, documents and on-line data systems to research problems.
.Oversee deposit reconciliations to the general ledger, lockbox and records and other month-end procedures.
.Be a liaison between order-to-cash and procure to pay processes.
.Address/Resolve on account cash proactively
.Support AR for compliance and audit purposes.
.Timely manage items in the American Express and Paymentech credit card chargeback work queues or reports.
.Perform research to determine underlying reason(s) for chargebacks and assess steps required to resolve dispute.
.Maintain appropriate documentation of chargeback items processed.
.Contact subscribers/customer service and/or credit card processor as deemed appropriate to resolve the credit card disputes.
.Provide support as requested to assist with completing the monthly chargeback reconciliation analysis.
.Identify opportunities for improvement
.Maintain a thorough working knowledge of all aspects of billing and collection
.Work well with others and be a positive team player towards shared goals, developing, gaining and demonstrating respect for others within the team.
Qualifications we seek in you
Minimum Qualifications
.Relevant years of experience
.SAP Financials, Billing and AR Experience
.Background in Accounts Receivable and billing system preferred
.Experience in operating in a global organization, with process participants that may be located around the world.
.Ability to manipulate and interpret data as well as communicating analytical results/recommendations.
.Ability to research independently customer disputes
.Ability to learn quickly and use a variety of systems
.Ability to adapt to constantly changing environments & priorities
.Excellent communication, organization and time management skills
.Proficiency in Microsoft Office products, Excel is a must
.Media Company/OTC experience a plus
.High Customer Service Mindset
.Bachelor's Degree preferred but relevant experience that will commensurate with the qualification can be considered.

Preferred Qualifications/ Skills
.Excellent verbal and written communication skills.
.Quick learner and self-starter, capable of working independently or collaboratively.
.Detail oriented and the ability to maintain a high level of accuracy.
.Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.