Manager - Shipment Reconciliation

13 hours ago

Gurugram, India Delhivery Full time

Roles and Responsibilities

The Manager, Shipments Dispute Reconciliation, is responsible for leading the resolution of shipment- related disputes with clients. This role requires strong analytical skills to perform Loss vs. Revenue Analysis, excellent negotiation abilities to achieve favorable outcomes, and meticulous attention to detail to ensure timely and accurate reconciliation of client disputes, provisions, audits, and compliance. The manager will lead a multi-faceted team to resolve client lost and damaged disputes, analyze and mitigate financial losses, and ensure the accurate closure of all shipment-level disputes from the client end. This role is central to safeguarding the company's revenue and maintaining strong client relationships.

Client Dispute Resolution Leadership & Reporting

  • Monitor and reconcile daily, weekly, and monthly transactions between internal stakeholder & Clients.
  • Lead and manage the end-to-end process of resolving all shipment-level disputes with clients, ensuring a high rate of successful and timely reconciliation.
  • Serve as the primary point of contact for clients regarding disputes. Utilize strong negotiation skills to reach mutually beneficial agreements while protecting the company's financial interests.
  • Generate regular reports on dispute resolution metrics, including resolution rates, financial recoveries, and key trends. Present these findings to senior management.
  • Conduct thorough Loss vs. Revenue Analysis for each dispute to determine the financial impact and support negotiation strategies.

Stakeholder Coordination

  • Coordinate with finance, warehouse, operations, and clients to resolve discrepancies.
  • Work closely with operations, sales, and finance teams to gather necessary information and align on dispute resolution strategies.

Process Improvement

  • Identify gaps and improve automation and efficiency in reconciliation processes.
  • Develop SOPs and policies to ensure robust minimizing the losses.
  • Designing SOP for every client to minimize the losses for damage & TAT breach cases.

Team Leadership

  • Supervise and mentor a team of specialists, providing guidance and training to improve their analytical and negotiation skills.
  • Demonstrated ability to lead, motivate, and develop a team.

Audit & Compliance

  • Prepare monthly reconciliation reports and summaries for management review.
  • Support statutory and internal audits by providing necessary reconciliations and documentation.
  • Ensure compliance with internal financial policies and external regulatory requirements.

  • SM-Shipment Reconciliation

    15 hours ago

    Gurugram, India Delhivery Full time

    KEY RESPONSIBILITIES: - 1) Reconciliation and Discrepancy Resolution: Lead and execute complex data reconciliation processes to compare revenue and loss data across multiple clients. Investigating and resolve root causes of discrepancies, collaborating with various departments like finance, operations. Proactive and strategic problem-solver with a proven...

  • Reconciliation Specialist

    16 hours ago

    Gurugram, India Marks and Spencer Full time

    Job purpose: As a Reconciliation Specialist, Primary responsibility will be to manage accounts receivable for e-commerce channels and reconcile seller payments and settlements from e-commerce such as Amazon, Flipkart, Myntra, Ajio. Role & responsibilities: Verify and validation of logistics and commission charges for various partners, including Myntra, Ajio,...

  • Manager - Reconciliations & Client Onboarding

    16 hours ago

    Gurugram, India Alphastar Technologies Full time

    Responsibilities: * Manage vendor reconciliations, AR/AP processes, accounts receivable & payable, and dispute resolution. * Lead client onboarding from contract signing to go-live. Provident fundHealth insuranceAnnual bonus

  • Assistant Manager

    15 hours ago

    Gurugram, India Avantor Full time

    Assistant Manager - EXIM is accountable for arranging Import & Export shipments with timely deliveries and cost having smooth custom clearance after arrival of the shipment with compliance to applicable custom rules and regulations. MIS/ Data Analytics/ Shipment tracking/ MS Office Tools. What we're looking for: Education: Graduate in any discipline...

  • Reconciliations Associate

    5 days ago

    Gurugram, Haryana, India Macquarie Group Limited Full time

    -Join our team as a Reconciliations Associate within Macquarie Asset Management, where you will play a key role in maintaining quality control processes. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of...

  • Reconciliations Associate

    5 days ago

    Gurugram, Haryana, India Macquarie Group Limited Full time

    -Join our team as a Reconciliations Associate within Macquarie Asset Management, where you will play a key role in maintaining quality control processes. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of...

  • Reconciliation Officer

    14 hours ago

    Gurugram, India FNZ Full time

    Job DescriptionRole DescriptionThe Analyst is responsible for the production of the reconciliation on a day to day basis in the delivery of the service for Corporate / Retail Clients on behalf of FNZ. This means the following key requirements, The role holder will be responsible for all aspects of day to day processing, including using the reconciliation...

  • Account Reconciliation Executive

    2 weeks ago

    Gurugram, Haryana, India Lime Tree Hotels Full time

    **Job Title**: Accounts Reconciliation **Salary**: 2 to 3 LPA **Experience**: 2-3 years **Location**: Gurgaon **Responsibilities**: - Perform regular reconciliation of accounts to ensure accuracy and resolve discrepancies. - Ensure timely and accurate financial reporting in accordance with company policies. - Analyze financial data to identify errors,...

  • Ecommerce Reconciliation Specialist

    2 weeks ago

    Gurugram, Mumbai, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    End-to-end reconciliation of payments from multiple Indian e-commerce platforms.Understand and manage data exports from seller panels: payment reports, order files, fee summaries, settlement reports, and chargeback details.Build and maintain standardized reconciliation models and dashboards to trackorder-to-payment matching, returns, fee deductions,...

  • Ftc - Associate - Bank Reconciliations

    2 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 05 May 2025 Job Description Title FTC Associate -Bank Reconciliations Department Reconciliations and Product Management Location Gurugram Reports To Manager/Team Leader Level Grade 1 We’re proud to have been helping our clients build...