ORM Manager

6 days ago


Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time
Job Description

Job Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage brand sentiment. The ideal candidate will have a strategic mindset, excellent analytical skills, and experience in handling crisis situations.

Responsibilities:

- Strategy Development: Develop and implement comprehensive ORM strategies to enhance and protect clients&apos online reputations.
- Sprinklr Management: Utilize Sprinklr for social listening, monitoring, and managing brand sentiment across various digital platforms.
- Crisis Management: Identify potential reputation risks and develop crisis management plans to address and mitigate negative online content or reviews.
- Content Creation: Collaborate with the content team to create positive and engaging content that enhances the client&aposs online presence.
- Analytics and Reporting: Analyze social media and online reviews to provide actionable insights and regular performance reports to clients.
- Client Interaction: Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or queries related to ORM.
- Team Collaboration: Work closely with other departments, such as marketing, PR, and customer service, to ensure a cohesive approach to managing online reputation.
- Training and Development: Train and mentor junior team members on best practices in ORM and effective use of Sprinklr.
- Trend Monitoring: Stay updated with the latest trends and best practices in online reputation management and social media analytics.

Total work: 4 years
  • ORM Manager

    4 days ago


    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage...

  • ORM Manager

    5 days ago


    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage...


  • Mumbai, Maharashtra, India TING Full time

    About the jobWe are looking for a detail-oriented Online Reputation Manager (ORM) to oversee and enhance our brand's digital presence. The ideal candidate will be responsible for monitoring, managing, and improving our online reputation across various platforms, ensuring a positive brand image.Responsibilities:- Creating and implementing strategies for...


  • Mumbai, Maharashtra, India More Retail Full time

    About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Summary:We are looking for a dedicated Online Reputation...

  • Project Manager-ORM

    2 weeks ago


    Mumbai, Maharashtra, India Acies Full time

    Highlight of the engagement opportunityNature of role: Full timeNumber of years of experience expected: 5-12 yearsAreas of past experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, risk-based process reviews, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI...

  • Project Manager-ORM

    2 weeks ago


    Mumbai, Maharashtra, India Acies Full time

    Highlight of the engagement opportunityNature of role:Full timeNumber of years of experience expected: 5-12 yearsAreas of past experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, risk-based process reviews, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    About the Role:We are seeking an experienced Digital Reputation Strategist to join our team at EvolutionCo Digital. As a key member of our CX team, you will be responsible for developing and implementing strategies to protect and enhance our clients' online reputations.Responsibilities:Develop ORM Strategies: Create comprehensive ORM strategies to safeguard...

  • ORM Executive

    6 days ago


    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job DescriptionJob descriptionKeyResponsibilities:1. Monitor online mentions of the company, its products/services, and key personnel.2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.3. Develop and implement strategies to address negative feedback and enhance...

  • ORM Executive

    4 days ago


    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job descriptionKey Responsibilities:1. Monitor online mentions of the company, its products/services, and key personnel.2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.3. Develop and implement strategies to address negative feedback and enhance positive...

  • ORM Executive

    3 weeks ago


    Mumbai, Maharashtra, India TalentClub Full time

    CTC Budget : 22000-25000 in hand Location: Worli, Mumbai Workdays and Timings : 5 days working , rotational shifts (weekends included) , weekend working to be WFH Responsibility Actively monitor and review user comments,suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect,...

  • ORM Executive

    3 weeks ago


    Mumbai, Maharashtra, India TalentClub Full time

    CTC Budget : 22000-25000 in hand Location: Worli, Mumbai Workdays and Timings : 5 days working , rotational shifts (weekends included) , weekend working to be WFH Responsibility Actively monitor and review user comments,suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect,...

  • ORM Executive

    3 weeks ago


    Mumbai, Maharashtra, India Schbang Full time

    Job DescriptionAbout UsSchbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.Schbang has a team of 800+ members in 6 years. Schbang is present in Bengaluru & New Delhi as well.&aposThe Whole Shebang&apos is a colloquial phrase. Schbang, is a testament to the fact that the...

  • Orm Executive

    3 weeks ago


    Mumbai, Maharashtra, India Talent Corner Full time

    Roles and Responsibilities   Social media analysis for reporting Campaign effectiveness review Escalate and investigate issues Daily actionable reviews for brands Data sharing for management Internal reports distribution Report security threats Daily summary with insights. Desired Candidate Profile   Perks and Benefits  


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job SummaryAt EvolutionCo Digital, we're seeking a skilled Digital Reputation Strategist to lead our Online Reputation Management (ORM) efforts. This role requires a deep understanding of ORM practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage brand sentiment.The ideal candidate will have a strategic mindset,...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Overview:Evolving Customer Experience (CX) through effective Online Reputation Management (ORM) is crucial in today's digital landscape. As an Online Brand Protection Specialist at EvolutionCo Digital, you will play a vital role in developing and executing strategies to safeguard our clients' online reputations.Responsibilities:Develop ORM Strategies:...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    About the RoleIn this key position, you'll be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. You'll work closely with our content team to create positive and engaging content that enhances the client's online presence.Your expertise in social media analytics and crisis...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Key Responsibilities- Develop and implement comprehensive ORM strategies to enhance and protect clients' online reputations- Utilize Sprinklr for social listening, monitoring, and managing brand sentiment across various digital platforms- Collaborate with the content team to create positive and engaging content that enhances the client's online presence-...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Summary: EvolutionCo Digital is seeking a skilled Digital Reputation Management Specialist to oversee the development and execution of strategies that enhance and protect our clients' online reputations. This role requires a deep understanding of reputation management practices, social media analytics, and effective use of tools like Sprinklr to monitor...


  • Mumbai, Maharashtra, India DuPont Sustainable Solutions Full time

    Role OverviewWe are looking for Operations Risk Management (ORM) Consultants with overall 15+ years' experience, that should include at least 5 - 8 years of ORM consulting space - to join our fast-growing consulting business. Experience in manufacturing operations in a Line Management and / or EHS functional role and project management in consulting is...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Summary:The EvolutionCo Digital Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to...