ORM Executive
3 weeks ago
CTC Budget : 22000-25000 in hand Location: Worli, Mumbai Workdays and Timings : 5 days working , rotational shifts (weekends included) , weekend working to be WFH Responsibility Actively monitor and review user comments,suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management Respond to comments and customer queries in a timely manner and within the pre-determined and agreed to brand voice. Respond to comments and DMs for each brand Acknowledging compliments showcasing the same on brand social media pages Effectively identifying and utilizing social listening tools for response management Sharing the brand comments on real-time basis with the respective brand associates/managers Monitor and report on all social activity to internal teams on a daily basis Practice social listening to increase engagement and positive communication within the community Follow-up with cross function team to bring faster resolution Keep eye on negative traction and highlight to respective POCs immediately. Stay up-to-date with digital technology trends, Required to share daily, weekly & monthly report. Monitor the social accounts across web. Monitoring will be done through a tool as well as manually Handle response management through a social media listening tool Recommending suggestions for improvements by preparing presentation reports over conversations analyzed through tools Qualifications Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent 1 - 2 years of work experience with a brand, digital / social / advertising / creative / media agency Professional-level proficiency in English, excellent written oral communication,MS-Excel skills Good knowledge of Social Media Channels, Digital Media and Online Reputation management
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ORM Manager
6 days ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage...
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ORM Manager
1 week ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob DescriptionJob Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to...
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ORM Manager
7 days ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Summary: The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage...
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Customer Support- ORM Associate
3 weeks ago
Mumbai, Maharashtra, India More Retail Full timeAbout More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Summary:We are looking for a dedicated Online Reputation...
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Project Manager-ORM
2 weeks ago
Mumbai, Maharashtra, India Acies Full timeHighlight of the engagement opportunityNature of role: Full timeNumber of years of experience expected: 5-12 yearsAreas of past experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, risk-based process reviews, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI...
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Project Manager-ORM
2 weeks ago
Mumbai, Maharashtra, India Acies Full timeHighlight of the engagement opportunityNature of role:Full timeNumber of years of experience expected: 5-12 yearsAreas of past experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, risk-based process reviews, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI...
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ORM Executive
4 weeks ago
Mumbai, Maharashtra, India Schbang Full timeJob DescriptionAbout UsSchbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.Schbang has a team of 800+ members in 6 years. Schbang is present in Bengaluru & New Delhi as well.&aposThe Whole Shebang&apos is a colloquial phrase. Schbang, is a testament to the fact that the...
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ORM Executive
1 week ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob DescriptionJob descriptionKeyResponsibilities:1. Monitor online mentions of the company, its products/services, and key personnel.2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.3. Develop and implement strategies to address negative feedback and enhance...
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Orm Executive
3 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeRoles and Responsibilities Social media analysis for reporting Campaign effectiveness review Escalate and investigate issues Daily actionable reviews for brands Data sharing for management Internal reports distribution Report security threats Daily summary with insights. Desired Candidate Profile Perks and Benefits
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ORM Executive
6 days ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob descriptionKey Responsibilities:1. Monitor online mentions of the company, its products/services, and key personnel.2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.3. Develop and implement strategies to address negative feedback and enhance positive...
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Social media executive
2 weeks ago
Mumbai, Maharashtra, India The Hiring Company Full timeSocial Media ExecutiveWe're seeking an energetic Social Media Executive to manage our fan pages and engagement strategies. The ideal candidate will have strong content creation abilities and experience managing multiple social media accounts.Key Responsibilities:Manage party fan pages across social platformsGenerate consistent engaging content to maintain...
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Social media executive
2 days ago
Mumbai, Maharashtra, India The Hiring Company Full timeSocial Media ExecutiveWe're seeking an energetic Social Media Executive to manage our fan pages and engagement strategies. The ideal candidate will have strong content creation abilities and experience managing multiple social media accounts.Key Responsibilities:Manage party fan pages across social platformsGenerate consistent engaging content to maintain...
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Online Brand Protection Specialist
6 days ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Overview:Evolving Customer Experience (CX) through effective Online Reputation Management (ORM) is crucial in today's digital landscape. As an Online Brand Protection Specialist at EvolutionCo Digital, you will play a vital role in developing and executing strategies to safeguard our clients' online reputations.Responsibilities:Develop ORM Strategies:...
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Online Presence Manager
1 day ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Overview: We're looking for a seasoned Online Reputation Management Lead to drive the development and execution of strategies that protect and enhance our clients' online reputations. The ideal candidate will have a strategic mindset, excellent analytical skills, and experience in handling crisis situations. As part of our team, you'll be responsible for...
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Digital Reputation Specialist
8 hours ago
Mumbai, Maharashtra, India Dentsu Creative Full timeAt Dentsu Creative, we're passionate about empowering brands to thrive in the digital landscape.About our 6-month Traineeship program:To create compelling content and execute effective digital media campaigns that drive results for our clients. This role is ideal for those who are eager to develop their skills in Online Reputation Management (ORM) and make a...
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Digital Media Specialist
8 hours ago
Mumbai, Maharashtra, India Dentsu Creative Full timeAbout Dentsu CreativeDentsu Creative is a leading advertising agency network in India, part of the global dentsu international group. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, we help some of the biggest & most interesting brands to win, keep and grow their best customers and achieve meaningful...
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Digital Reputation Strategist
1 day ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Summary: At EvolutionCo Digital, we're seeking a skilled Online Reputation Management Lead to develop and execute strategies that protect and enhance our clients' online reputations. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr for monitoring and managing...
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Online Reputation Management Professional
4 hours ago
Mumbai, Maharashtra, India Dentsu Creative Full timeCompany OverviewDentsu Creative is a part of the global dentsu international group, operating in over 145 markets worldwide with more than 66,000 dedicated employees. Our company comprises six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services.We are committed to helping...
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Digital Reputation Strategist
6 days ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Summary:The EvolutionCo Digital Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to...
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Digital Marketing Coordinator
9 hours ago
Mumbai, Maharashtra, India TING Full timeCompany Overview:TING is a dynamic and innovative advertising agency dedicated to delivering exceptional results for our clients. We are committed to fostering strong relationships with our clients, based on trust, transparency, and mutual respect.Job Summary:We are seeking a highly skilled and motivated Client Services Associate to join our team. The...