ORM Executive

3 weeks ago


Mumbai, Maharashtra, India TalentClub Full time

CTC Budget : 22000-25000 in hand Location: Worli, Mumbai Workdays and Timings : 5 days working , rotational shifts (weekends included) , weekend working to be WFH Responsibility Actively monitor and review user comments,suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management Respond to comments and customer queries in a timely manner and within the pre-determined and agreed to brand voice. Respond to comments and DMs for each brand Acknowledging compliments showcasing the same on brand social media pages Effectively identifying and utilizing social listening tools for response management Sharing the brand comments on real-time basis with the respective brand associates/managers Monitor and report on all social activity to internal teams on a daily basis Practice social listening to increase engagement and positive communication within the community Follow-up with cross function team to bring faster resolution Keep eye on negative traction and highlight to respective POCs immediately. Stay up-to-date with digital technology trends, Required to share daily, weekly & monthly report. Monitor the social accounts across web. Monitoring will be done through a tool as well as manually Handle response management through a social media listening tool Recommending suggestions for improvements by preparing presentation reports over conversations analyzed through tools Qualifications Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent 1 - 2 years of work experience with a brand, digital / social / advertising / creative / media agency Professional-level proficiency in English, excellent written oral communication,MS-Excel skills Good knowledge of Social Media Channels, Digital Media and Online Reputation management


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