ORM Manager

6 days ago


Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time
Job Summary:

The Online Reputation Management Lead will be responsible for overseeing the development and execution of strategies to protect and enhance the online reputations of our clients. This role requires a deep understanding of reputation management practices, social media analytics, and the ability to effectively use Sprinklr to monitor and manage brand sentiment.

Key Responsibilities:
  • Develop Comprehensive ORM Strategies : Design and implement robust ORM strategies to elevate and safeguard clients' online reputations.
  • Sprinklr Management : Utilize Sprinklr for social listening, monitoring, and managing brand sentiment across various digital platforms.
  • Crisis Management : Identify potential reputation risks and develop crisis management plans to address and mitigate negative online content or reviews.
  • Content Creation : Collaborate with the content team to create positive and engaging content that enhances the client's online presence.
  • Analytics and Reporting : Analyze social media and online reviews to provide actionable insights and regular performance reports to clients.
  • Client Interaction : Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or queries related to ORM.
  • Team Collaboration : Work closely with other departments, such as marketing, PR, and customer service, to ensure a cohesive approach to managing online reputation.
  • Training and Development : Train and mentor junior team members on best practices in ORM and effective use of Sprinklr.
  • Trend Monitoring : Stay updated with the latest trends and best practices in online reputation management and social media analytics.

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