ORM - Online Reputation Management

3 weeks ago


Mumbai, Maharashtra, India TING Full time
About the job

We are looking for a detail-oriented Online Reputation Manager (ORM) to oversee and enhance our brand's digital presence. The ideal candidate will be responsible for monitoring, managing, and improving our online reputation across various platforms, ensuring a positive brand image.

Responsibilities:

- Creating and implementing strategies for creating a positive reputation for a brand.

- Addressing real-time negative responses.

- Ensuring all complaints are tracked on social media.

- Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.

- Use of forums and social media to seed positive content for better ORM.

- Provide timely crisis reports, identify trends & help strategic directions.

- Analyze listening reports, share relevant insights, and update trackers.

- Should be able to manage a tight grip of the ORM operations.

- Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.

- Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data

- Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT

- Preparing Daily, Weekly & Monthly MIS Reports

- Preparing presentations, Graphs, and analytical reports.

Requirements:

- Should be a team player and flexible enough for multitasking with 1-2 years of experience.

- Proficient in using MS Office including Word, Excel, PowerPoint

- Initiate listening of the brand on social media, digital, web.

- Proficient in English, should be able to come up with immediate creative responses.
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