Digital Reputation Management Specialist

2 days ago


Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

Job Summary: EvolutionCo Digital is seeking a skilled Digital Reputation Management Specialist to oversee the development and execution of strategies that enhance and protect our clients' online reputations. This role requires a deep understanding of reputation management practices, social media analytics, and effective use of tools like Sprinklr to monitor and manage brand sentiment.

About the Role:

  • Strategic Development: Develop and implement comprehensive ORM strategies to elevate clients' online presence and mitigate potential risks.
  • Social Media Monitoring: Utilize Sprinklr for social listening, monitoring, and managing brand sentiment across various digital platforms.
  • Crisis Management: Identify potential reputation threats and develop crisis management plans to address and mitigate negative online content or reviews.
  • Content Collaboration: Work closely with the content team to create engaging and positive content that enhances the client's online presence.
  • Data Analysis: Analyze social media and online reviews to provide actionable insights and regular performance reports to clients.
  • Client Communication: Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or queries related to ORM.
  • Team Partnership: Collaborate with other departments, such as marketing, PR, and customer service, to ensure a cohesive approach to managing online reputation.
  • Professional Development: Stay updated with the latest trends and best practices in online reputation management and social media analytics.
  • Total Work Experience: 4 years

Evolving Excellence: At EvolutionCo Digital, we're committed to delivering exceptional results and fostering a culture of innovation and growth. Our ideal candidate will be a strategic thinker, an excellent communicator, and a dedicated professional who shares our passion for excellence.



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