Customer Care

2 days ago


Dam Dam WB IN BDV Private Limited Full time

We are seeking a dedicated and professional Customer Care Executive to join our support team The ideal candidate will be responsible for handling customer inquiries resolving issues and delivering an excellent customer experience through phone chat or email This role requires strong communication skills problem-solving abilities and the ability to work in a fast-paced environment Key Responsibilities Respond to customer queries via phone email and chat in a timely and professional manner Provide accurate information regarding products services and company policies Resolve customer complaints and ensure customer satisfaction Maintain records of customer interactions and follow up as needed Collaborate with internal teams to escalate and resolve complex issues Meet and exceed performance targets such as response time resolution rate and customer satisfaction score Uphold company standards and ensure a positive customer experience at all times Required Skills Qualifications Strong verbal and written communication skills Ability to handle high-pressure situations calmly and professionally Good problem-solving and decision-making abilities Basic computer literacy and ability to multitask Prior experience in customer support is an advantage Mandatory Requirements Laptop or desktop with reliable performance Stable high-speed WiFi connection Noise-cancellation headphones for clear communication during calls Dedicated quiet workspace to ensure professionalism Job Type Full-time Pay 9 000 00 - 10 000 00 per month Benefits Health insurance Application Question s Only apply if you have laptop internet connection and noise cannulation head Phone write Yes if you have all three item Work Location Remote



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