Executive - Customer Support - International Voice Process (1-6 Yrs) Mumbai/pune (after-sales/customer Service)

3 weeks ago

Mumbai Maharashtra Pune Maharashtra, India Elevate X Solutions Full time

Customer Support Executive - International Voice Aus and US Process Location Pune MumbaiEmployment Type Full-TimeShift US Shifts Between 6 30 PM to 3 30 AM IST and AUS shiftWork Mode Work from OfficeExperience Required Min 1 Year International Voice - BPO Education Minimum HSC 12th Pass Graduate UndergraduateAge Limit Up to 44 years We are hiring experienced Customer Support Executives for an international voice process catering to US and AUS customers This is a voice-based BPO role involving both inbound and outbound calling Key Responsibilities - Handle customer queries through international voice calls AUS and US Process - Resolve issues efficiently while ensuring customer satisfaction - Document customer interactions and update internal systems - Meet performance targets including AHT call quality and resolution - Communicate fluently in English with accuracy and professionalism Required Skills - Fresher can apply also- 1 year of international voice process experience BPO only - Excellent verbal communication in English - Ability to work night shifts US and AUS Timezone - Basic computer knowledge and familiarity with CRM tools ref updazz com

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