Customer Service(International Voice Process)

1 week ago

Pune Maharashtra, India Apex One Full time

Job Title: Customer Service Executive - International Voice Process
Location: Pune(Viman Nagar,Hinjewadi)
Employment Type: Permanent
Experience Required: 1 Months to 6 Years
Shift Timing: US/UK Shift Timings /Night Shifts/Day Shifts/Rotational Shifts

**Job Description**:
Key Responsibilities:

- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and support issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Ensure customer satisfaction by providing effective solutions.
- Meet performance targets and adhere to quality standards.
- Requirements:

- 1 months to 6 years of experience in a BPO or customer service role.
- Excellent verbal communication skills in English.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to work in the Night shift.
- Positive attitude and customer-first approach.

What We Offer:Permanent employment with growth opportunities.
- Supportive and collaborative work environment.
- Training and development programs to enhance your skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Shift allowance

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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