International Voice Process

4 days ago

Pune Maharashtra, India Genesis HR Services Full time

**Job Title: Customer Service Associate - International Inbound Voice Process (B2C)**

**Key Responsibilities**

Handle high volume calls Manage inbound customer calls per day related to telecom services for US-based customers.

Provide efficient support: Address and resolve customer inquiries, complaints, and requests professionally and effectively.

**Criteria**:UG/Grad Min 6 month exp in International Voice | Customer Service

**Location**:Pune (Work from Office)

**Shift **5:30 PM - 7:30 AM (Shifts will rotate in this duration)

**Work Days**: 5 days working, with 2 rotational days off

**Compensation**:Up to INR 4,92,000 CTC (hike based on exp)

**Transport-** Both side cab facility

**Immediate Joiner Only**

Contact Below for more info:
**HR Neha:8769866443**

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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