International Voice Process
1 day ago
**Customer Service Associate (US International Voice/ US Healthcare)**
**Requirements**:
Communication Proficiency: Very Good to Excellent
Education Qualification : HSC/ Graduation
Shift time
- Night shift/US Shift
Salary - 25k gross - 30k gross
**Key Responsibilities**:
- Handle inbound and outbound customer service calls with professionalism and efficiency.
- Address customer inquiries, resolve issues, and provide information about products and services.
- Maintain high-quality service standards and ensure customer satisfaction.
- Use computer systems to access and update customer records and information.
- Collaborate with team members to meet and exceed performance targets.
- Provide timely and accurate responses to customer queries and escalate issues as necessary.
- Adhere to company policies and procedures in all interactions with customers.
**Qualifications and Skills**:
- Proven experience in a customer service role, preferably with international exposure (US clients).
- Excellent verbal and written communication skills in English.
- Strong computer skills, including proficiency in using customer service software and Microsoft
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Exceptional problem-solving skills and attention to detail.
- Flexibility to work within the specified operation window and rotational week off pattern.
**Speak to the Employer -**
**Trushi Nandagawli - 8010447189**
Walk-In Interviews Date & Timing: 30th to 10th Oct, 10.30 am - 4:30pm
**Address Details**:
Citius BPO (India) Pvt Ltd, 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur
- 441108, Nagpur, Maharashtra.
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8010447189
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