International Voice Process

2 days ago

Nagpur Maharashtra, India Citius Customer Services Full time

**Customer Service Associate (US International Voice/ US Healthcare)**

**Requirements**:
Communication Proficiency: Very Good to Excellent
Education Qualification : HSC/ Graduation
Shift time
- Night shift/US Shift
Salary - 25k gross - 30k gross

**Key Responsibilities**:

- Handle inbound and outbound customer service calls with professionalism and efficiency.
- Address customer inquiries, resolve issues, and provide information about products and services.
- Maintain high-quality service standards and ensure customer satisfaction.
- Use computer systems to access and update customer records and information.
- Collaborate with team members to meet and exceed performance targets.
- Provide timely and accurate responses to customer queries and escalate issues as necessary.
- Adhere to company policies and procedures in all interactions with customers.

**Qualifications and Skills**:

- Proven experience in a customer service role, preferably with international exposure (US clients).
- Excellent verbal and written communication skills in English.
- Strong computer skills, including proficiency in using customer service software and Microsoft
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Exceptional problem-solving skills and attention to detail.
- Flexibility to work within the specified operation window and rotational week off pattern.

**Speak to the Employer -**

**Trushi Nandagawli - 8010447189**

Walk-In Interviews Date & Timing: 30th to 10th Oct, 10.30 am - 4:30pm

**Address Details**:
Citius BPO (India) Pvt Ltd, 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur
- 441108, Nagpur, Maharashtra.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8010447189

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