Customer Care Executive

7 days ago


Pune Maharashtra, India SOFTPATH TECH SOLUTIONS PVT LTD Full time

Job Title Customer Care Executive - Voice ProcessExperience 2-3 YearsLocation Pune Work from Office Industry Healthcare BPO Customer ServiceJob Summary We are looking for a dedicated and empathetic Customer Care Executive Voice Process to join our growing team in Pune As the first point of contact you ll play a key role in delivering excellent customer service through inbound and or outbound voice support Key Responsibilities - Handle incoming and outgoing customer calls efficiently - Resolve customer queries and complaints with patience and professionalism - Provide accurate information on products services or policies - Escalate unresolved issues to the appropriate department - Record and maintain all customer interactions in the CRM system - Follow communication scripts and internal guidelines - Meet KPIs including call handling time quality scores and CSAT Required Skills - Excellent verbal communication skills in English and or Hindi - Strong listening problem-solving and interpersonal skills - Calm and positive demeanor under pressure - Comfortable with high call volumes - Basic computer and typing proficiency Qualifications - Minimum Graduate in any discipline - Prior experience in voice-based customer support preferred Interested can share resume to or share resume to 7013863895 ref updazz com



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