Customer Relationship Management Manager

6 days ago

Bengaluru India Saritha Developers Full time

Job Description Job Description: We are on the lookout for a dedicated CRM Manager (Post-Sales) to manage customer relationships after booking is done. This role is crucial in ensuring a smooth transition from booking to possession, handling customer documentation, payments, updates, and grievance redressal. The ideal candidate should be proactive, customer-centric, and well-versed in residential real estate processes. Who Should Apply Experience: 510 years in CRM/Post-Sales roles within the real estate industry Education: Bachelor's or Master's in Business, Sales, or a related field Skills: Strong communication and coordination skills Familiarity with CRM software and Excel Experience in managing agreements, payments, and customer handover process Languages: English + Kannada/Hindi (preferred) Location Knowledge: Good understanding of Bangalore's real estate landscape and customer expectations Key Responsibilities: - Serve as the primary point of contact for all customer queries after booking. - Coordinate with internal departments. Legal, Projects, Finance, and Sales for timely updates. - Manage customer documentation including Agreements, Allotment Letters, and Payment Receipts. - Regularly follow up with customers on payment schedules and milestone completions. - Provide updates on project construction progress and handle site visit scheduling. - Address and resolve customer complaints or escalations professionally. - Ensure timely issuance of Possession Letters and support during handover. - Maintain accurate customer records and track communication using CRM tools **Note: This job involves Saturday & Sunday working. There will be a weekly off on designated days.** Contact: HR Nayana Contact No: 9035174732 (Call or WhatsApp) Email id: [Confidential Information]

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