Customer Success Manager
2 weeks ago
Job Description Company Description Founded in 2016, Healthmug is a leading online healthcare platform in India. Healthmug provides convenient access to AYUSH medicines and other wellness products with PAN India delivery. Our platform offers free online consultations with experts in fields like homeopathy, ayurveda, unani, and nutrition. Healthmug also collaborates with healthcare professionals through our Doctors Connect program, providing them with exclusive benefits and resources. Our core values include accessibility, excellence, innovation, collaboration, and trust, all aimed at empowering individuals on their path to health and wellness. Role Description This is a full-time, on-site role located in New Delhi for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention, and building strong relationships with customers. Daily tasks include engaging with customers, resolving their issues, providing exceptional customer service, and analyzing customer feedback to improve their experience. The role also involves collaborating with various departments to ensure seamless operations and customer support. Qualifications - Customer Satisfaction and Customer Service skills - Analytical Skills for understanding customer needs and behaviors - Customer Retention and Relationship Building skills - Excellent communication skills - Ability to work collaboratively with team members - Bachelor's degree in Business, Marketing, or related field - Experience in the healthcare industry is a plus - Proactive problem-solving abilities - Team management Key Responsibilities: 1. Social Media Engagement & Query Handling - Monitor and respond to customer queries, complaints, and feedback on platforms like Facebook, Instagram, Twitter, LinkedIn, YouTube, and other relevant channels. - Ensure prompt responses to maintain a positive brand image. - Address customer concerns with accurate and satisfactory resolutions while maintaining brand tone and voice. - Escalate unresolved issues to the concerned department and ensure timely follow-ups. 2. Reputation Management - Track, analyze, and manage brand mentions, reviews, and comments across social media, online forums, and review sites. - Handle negative comments, crisis situations, and online trolls professionally. - Take proactive measures to improve brand perception by encouraging positive engagement. 3. Customer Relationship Management - Build and maintain strong relationships with customers by engaging with them positively. - Follow up with customers to ensure their concerns are resolved and their experience improves. 4. Reporting & Analysis - Identify trends in customer concerns and suggest improvements for brand communication and service enhancement. 5. Collaboration & Strategy Execution - Work closely with the customer service team to align ORM strategies with business goals. Personality Traits: - Empathetic & Patient: Able to handle customer complaints with a positive attitude. - Proactive & Problem-Solver: Takes initiative in resolving issues before they escalate. - Detail-Oriented: Ensures responses are accurate and error-free. - Team Leader: Works well with other departments to resolve customer concerns effectively.
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Customer Success Manager
1 week ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Manager
4 weeks ago
Delhi, India Genefied Full timeJob Description Job description Company Description Genefied is a B2B vertical SAAS company that provides innovative loyalty solutions for consumer brands, helping them build customer loyalty and enhance retention. Our cost-effective, QR code-based solutions drive customer retention and revenue growth for various industries, including Bathware, Plywood,...
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Customer Success Manager
3 weeks ago
Delhi, India iDesign.Market Full timeJob Description Company Description iDesign.Market is based out of New Delhi, India, and is a leading B2B SaaS for Interior Designers and Architects. The product is currently being used by some of the leading design companies in India and the Middle East. The company is backed by investors such as Brigade Reap of Brigade Enterprises, Jaipur Rugs, and many...
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Customer Success Manager
3 weeks ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
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Customer Success Manager
2 weeks ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
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Customer Success Manager
3 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
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Customer Success Manager
3 days ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
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Customer Success Manager
1 week ago
India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...
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Customer Success Manager
2 weeks ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
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Customer Success Manager
4 days ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
