Associate Call Management Coordinator

3 days ago

Hyderabad, Telangana, India Diebold Nixdorf Full time

Job Category Service Operations Monitors analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests Serves as a single point of contact for customers in terms of issue resolution and escalations Engages with internal service product sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution Responsibilities Provides region-specific Incident Resolution Management system scheduling support for customers service delivery team members field associates and business management team members Identifies and records problems generated by customers or service delivery technicians Participates in a daily huddle to assess call volume and priorities Verifies technician availability provides technicians with assignment instructions and reassigns as required to accommodate changes and ensure proper load balancing Utilizes the established escalation matrix for rapid resolution of issues related to service delivery incidents and or incompletes Qualifications Required Qualifications Education or equivalent work experience required Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Call Management Good business English skills Written and spoken About Us Why should you join Diebold Nixdorf Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23 000 teammates of diverse talents and expertise in more than 130 countries harnessing future technologies to deliver personalized secure consumer experiences that connect people to commerce Our culture is fueled by our values of collaboration decisiveness urgency willingness to change and accountability -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status To all recruitment agencies Diebold Nixdorf does not accept agency resumes Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location Diebold Nixdorf is not responsible for any fees related to unsolicited resumes We are a global Company operating in multiple Locations and Entities As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer A List of our operating entities can be found

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