Manager Business Process Management

About McDonalds in India One of the world s largest employers with locations in more than 100 countries McDonald s Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe About McDonalds One of the worlds largest employers with locations in more than 100 countries McDonalds Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe We are excited to announce an opening for a Technology Testing Analyst at MCC India Please find below the details of the role and its responsibilities Manager Business Process Mgmt PEX Performance Reporting McDonalds has an exciting opportunity for a Manager Business Process Mgmt PEX Performance Reporting role based inour India Global Business Services Office This role plays a critical role in ensuring the efficiency quality and reliability of service delivery within the People Experience function This role is responsible for developing maintaining and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies The manager will work closely with functional leads technology partners the Enterprise Data Analytics organization and ESM to track key metrics flag issues and identify opportunities to enhance performance and user experience The candidate is expected to reside within India Responsibilities Performance Monitoring Reporting Monitor daily operational performance across shared services including case management SLAs response resolution times and service quality Track the performance and availability of enabling technologies e g HRIS case management tools chatbot performance Develop and deliver real-time and scheduled reports dashboards and insights to key stakeholders Ensure accurate timely data collection and reporting in alignment with agreed KPIs and SLAs Analytics Insights Analyze trends variances and root causes in service performance and system usage Provide recommendations for improvements based on insights from service and tech data Collaborate with process owners and operational teams to support issue resolution and process refinement Stakeholder Engagement Act as a key liaison between the Shared Services leadership technology teams and service delivery units to ensure transparency and alignment on performance Present findings to senior stakeholders through dashboards and regular performance reviews Support leadership with ad-hoc performance analysis and reporting needs Data Governance Tools Ensure data integrity and consistency across reporting tools and sources Work with internal teams to define and refine data standards and metrics definitions Continuously improve the reporting infrastructure and tools to enhance automation and usability Experience Proven experience in performance reporting data analytics or operations management within a Shared Services or HR Operations environment Strong analytical skills and proficiency in reporting visualization tools e g Power BI Tableau Excel Understanding of HR service delivery models and enabling technologies e g ServiceNow SuccessFactors etc Ability to synthesize large volumes of data into clear actionable insights Strong attention to detail data accuracy and data integrity Effective stakeholder management and communication skills