F & B Service , Captain

2 weeks ago

Lonavla, Maharashtra, India Della Group Full time

Job Summary The Restaurant Captain is responsible for overseeing the daily operations of the Japanese restaurant ensuring exceptional guest service and maintaining high standards of food presentation and hospitality They will coordinate with the kitchen lead the service team and ensure an authentic and memorable dining experience Key Responsibilities Guest Service Operations Management Supervise restaurant operations and ensure smooth dining experiences for guests Greet and assist guests providing menu recommendations particularly for Japanese cuisine and beverages like sushi sashimi ramen and sake Address guest inquiries complaints and special requests promptly and professionally Maintain cleanliness hygiene and ambiance in line with the restaurant s theme and standards Team Leadership Coordination Train mentor and supervise the service staff to ensure excellent customer service Assign duties oversee table setups and ensure proper service flow Conduct pre-shift briefings and communicate daily specials promotions and guest preferences Food Beverage Knowledge Possess strong knowledge of Japanese cuisine ingredients preparation styles and traditional dining etiquette Guide guests in pairing food with Japanese beverages such as sake shochu and Japanese whiskey Ensure all dishes and drinks are served as per standard recipes and presentation guidelines Inventory Compliance Assist in stock management including ordering receiving and monitoring food and beverage supplies Ensure compliance with food safety hygiene and sanitation standards Handle billing POS operations and financial transactions accurately Requirements Qualifications Experience Bachelor s degree Diploma in Hotel Management or a related field Minimum 2-4 years of experience in a fine-dining restaurant preferably with Japanese cuisine experience Prior experience as a Restaurant Captain Senior Steward or Supervisor in a high-end F B establishment Skills Competencies Strong knowledge of Japanese cuisine and beverage pairings Excellent communication leadership and guest-handling skills Ability to multitask and work under pressure in a fast-paced environment Attention to detail problem-solving skills and a customer-first approach Proficiency in restaurant management software and POS systems Minimum Qualification Bachelor s degree Diploma in Hotel Management or a related fieldMinimum Job Experience Minimum 2 years of experience in a fine-dining restaurant preferably with Japanese cuisine experienceReporting to Culinary DirectorTravel NA

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