Senior Hotel Operations Manager

2 weeks ago


Lonavla, Maharashtra, India beBeeExecutive Full time ₹ 18,00,000 - ₹ 21,00,000
Job Title:

Executive Hotel Manager

Position Overview:

A senior leadership role for an experienced hotel professional.

Lead and manage high-performing teams to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:
  • Leadership and Management:
    • Develop and implement strategic plans aligned with the resort's vision, mission, and goals.
    • Motivate and inspire department heads and staff to achieve excellence in service delivery and performance.
    • Foster a culture of empowerment, accountability, and continuous improvement.
  • Guest Experience:
    • Evaluate and improve guest satisfaction through feedback and reviews.
    • Handle VIP guests, special requests, and complaints professionally and personally when needed.
  • Financial Management:
    • Prepare and manage the resort's financial plans and forecasts.
    • Drive revenue growth through effective yield management, upselling strategies, and growth control.
  • Operations Oversight:
    • Ensure smooth, effective, and efficient operations across all departments.
    • Comply with industry standards and best practices.
Job Expectations:
  • Strategic Planning:
    • Collaborate with the Sales and Marketing team to develop strategies for occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
  • Business Development:
    • Identify opportunities for growth, expansion, and innovation.
    • Monitor industry trends, competitor activities, and market dynamics.
Qualifications:

Bachelor's degree in Hospitality Management or Business Administration preferred; minimum 8-10 years of progressive hotel/resort management experience, including at least 3-5 years as Executive Hotel Manager or higher.

Working Conditions:

Long and flexible hours, including weekends, evenings, and holidays as required. High-visibility role requiring significant guest and staff interaction. Occasional travel for business, networking, and industry events.


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