F & B Service , Butler

2 weeks ago

Lonavla, Maharashtra, India Della Group Full time

Duties and Responsibilities 1 Ensures professional and timely customer service to our guests and customers ensuring familiarity within all areas of VIP and Villas - villa reservations and allocation transportation restaurant bookings guest services business centre services handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest s requirements 2 Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP s and Villas concept and making appropriate suggestions to enhance the guest experience 3 Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure 4 Monitors the guest s stay by ensuring the delivery of the highest standard of guest service to not only fulfill but to exceed guests expectations 5 Maintains readiness for service by being fully equipped stocked and up-to-date with relevant guest information 6 Resolves and records all guest complaints immediately and follows up according to the Resorts established problem resolution recovery processes 7 Focuses attention on details and guest needs remaining calm courteous and warm 8 Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest Job Expectations 1 A year experience is preferred as an Butler or F B Captain in a 5 star luxury hotel or Resort 2 Knowledge of Front Desk F B and Housekeeping operations Minimum Qualification Graduate in Hotel Management Minimum Job Experience Minimum 3 years Reporting to F B Head Travel N A

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