15h Left: Management, General Manager

About Della Adventure Resorts Pvt Ltd Della Adventure Resorts Pvt Ltd is India s largest extreme adventure park and a premium luxury resort offering an unparalleled combination of world-class hospitality innovative experiences and adventure tourism We are committed to delivering excellence through service experiences and lifestyle to our esteemed guestsJob Title General Manager Location Lonavala Reports To Chairman Managing DirectorPosition Summary The General Manager GM is responsible for the overall leadership strategic direction and day-to-day operations of the resort This includes overseeing all departments front office housekeeping food and beverage recreation engineering maintenance sales and marketing finance and guest services to ensure the highest standards of guest satisfaction employee engagement financial profitability and operational efficiency The GM acts as the face of the resort ensuring an outstanding guest experience while protecting the property s brand reputation and profitability Key Responsibilities1 Leadership and Management Develop and implement operational strategies aligned with the resort s vision mission and goals Lead mentor and inspire department heads and staff to achieve excellence in service delivery and performance Create a culture of empowerment accountability and continuous improvement Set performance targets monitor results and coach teams for success 2 Guest Experience Ensure the delivery of world-class guest experiences across all service points Monitor guest feedback and reviews respond appropriately and implement changes to improve satisfaction Handle VIP guests special requests and complaints professionally and personally when needed 3 Financial Management Prepare and manage the resort s annual budget and forecasts Drive revenue growth through effective yield management upselling strategies and growth control Develop and implement long term strategic plans to enhance market shares and profitability Oversee financial controls purchasing payroll and revenue management strategies Monitor financial performance and initiate corrective actions to meet or exceed financial goals Maximize profitability through cost control efficiency and smart investment decisions 4 Operations Oversight Ensure smooth effective and efficient operations across all departments Ensure compliance with ISO API and customer-specific standards Approve major purchases capital expenditures and service contracts Regularly inspect facilities guest rooms and public areas for cleanliness maintenance and presentation Uphold safety health and security standards across the property Job Expectations 5 Sales Marketing and Revenue Growth Work closely with the Sales and Marketing team to develop strategies to drive occupancy average daily rate ADR and revenue per available room RevPAR Represent the resort at industry events sales calls and promotional activities Develop and maintain partnerships with travel agents tourism boards and corporate clients 7 Strategic Planning Identify opportunities for growth expansion and innovation Monitor industry trends competitor activities and market dynamics Develop and implement long-term business plans Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field MBA preferred Minimum of 8-10 years of progressive hotel resort management experience with at least 3-5 years at the General Manager or Executive level Strong financial acumen including budgeting forecasting and P L analysis Exceptional leadership communication and interpersonal skills Proven experience in guest service excellence and operational success Familiarity with hospitality management systems e g Opera PMS MICROS etc Ability to work under pressure and adapt to changing demands Key Competencies Strategic Thinking Financial Savvy Customer Service Excellence Leadership and Team Building Decision Making and Problem Solving Communication and Negotiation Innovation and Adaptability Ethical and Professional Conduct Working Conditions Long and flexible hours including weekends evenings and holidays as required High-visibility role requiring significant guest and staff interaction Occasional travel for business networking and industry events Success Metrics Achievement of financial targets Revenue EBITDA GOP Guest satisfaction scores and online reputation ratings Staff retention and engagement levels Compliance with brand standards and operational audits Successful execution of strategic initiatives and growth targets Minimum Qualification Bachelor s degree in Hotel Management or related field Minimum Job Experience 8-10 YearsReporting to CMDTravel Yes