Human Resource

1 Should have the ability to inspire and motivate Must be proficient in word processing spreadsheets and data analysis to input data track employee training and produce training reports 2 Should have a combination of practical experience excellent communications skills and a positive customer service attitude 3 Should have excellent observation and listening skills to determine gaps in service or job performance to design an effective training program that results in improvement 4 should have strong writing and editing skills Must have strong presentation skills and understand adult learning techniques to deliver effective training programs Job Expectations 1 Should able to design training programs focusing on a variety of topics including product knowledge company philosophy customer service and leadership skills 2 Ensures participants receive the appropriate property and company orientation and build relationships with property leadership team 3 Coaches managers to enhance own performance and to improve the performance of employees 4 Makes any necessary adjustments to training methodology and or re-trains as appropriate 5 Drives brand values and philosophy in all training and development activities 6 Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills Develops and maintains an annual or quarterly training calendar 7 Selects trains and develops an internal training cadre to support delivery of technical skills training programs 8 Evaluating Training Program Effectiveness a Ensures all training and development activities department specific and general property training are strategically linked to the organization s mission and vision b Tracks key business indicators employee and guest satisfaction retention and financial results to determine the effectiveness of current training and development programs c Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Minimum Qualification Bachelor s degrees in business and hospitality managementMinimum Job Experience 7-12 yearsReporting to CMDTravel As and when required