Training Manager- Debt Collections

Job Description About Skit.ai Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Trainer - Debt Collections Location: Bangalore (100% Onsite) Work Type: Full-time Shift Hours: 6:00pm to 3:00 am IST Why Join Us High-Impact Environment: Operate like an early-stage startup with rapid career growth tied to contributions. Technical Excellence: Work at the forefront of AI development, collaborating with industry leaders. Innovation at Speed: Take ownership, move fast, and deliver impact in a dynamic environment. Continuous Growth: Be part of a team solving complex problems in AI and automation. Clear Ownership: Own your responsibilities with autonomy and accountability. Job Description for Trainer:Conduct Training Sessions: - Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. - Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. - Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development. - Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies. - Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. - Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality. - Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions. - Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. - Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs. Experience Candidate Requirements - Proven experience of 3+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations. - Graduate from any stream - Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. - Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team. - Strong organizational skills to manage training schedules, materials, and documentation effectively. - Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.