US DEBT

4 weeks ago

Delhi India CAREER BLOC Full time

Job Description About The Opportunity A company operating in the Financial Services sector specialising in US consumer debt recovery and accounts receivable outsourcing. We run high-compliance, performance-driven collections programs for lenders, fintechs and credit issuers across the United States. This on-site role in India focuses on outbound US debt collections, dispute resolution and payment arrangements while maintaining strict regulatory compliance. Role & Responsibilities - Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA/TCPA. - Operate dialer and CRM systems to manage case queues, update account records, document call outcomes and ensure accurate audit trails. - Perform skip-trace research and leverage third-party databases to locate debtors and validate contact information. - Process payments and set up ACH/card arrangements; reconcile transactions and coordinate with payment operations for settlements. - Handle disputes and sensitive account issues; escalate legal or compliance matters to internal teams and prepare required documentation for audits. - Meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance. Skills & Qualifications Must-Have - FDCPA compliance - TCPA compliance - Five9 - Salesforce - Skip tracing - ACH processing Preferred - TLOxp - LexisNexis - FICO Debt Manager Additional Qualifications - Proven experience in US consumer debt collections (demonstrable handling of US accounts and payment negotiations). - Fluent US-English verbal skills with ability to manage sensitive conversations professionally. - Willingness to work on-site in India with rotating shifts overlapping US time zones and participate in compliance training. Benefits & Culture Highlights - Competitive base pay plus performance-based incentives and monthly bonuses tied to collections metrics. - Structured on-site training, compliance certification support and clear career pathways into disputes, operations and leadership roles. - Collaborative, audit-driven culture with regular feedback loops and data-led performance coaching. Apply if you bring strong US collections knowledge, regulatory discipline and hands-on experience with dialer/CRM platforms to deliver measurable recovery results in a high-accountability environment. Skills: lexisnexis,salesforce,consumer debt,skip tracing,us debt,five9

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