▷ [Urgent Search] Debt Collection (US Process)

1 day ago

Noida India GLOBELANCE Full time

Job Description About The Opportunity A fast-growing Business Process Outsourcing (BPO) operating in Financial Services Accounts Receivable & Consumer Debt Recovery for US portfolios. The team delivers compliance-driven collections, dispute resolution, and recovery services for credit, utility, and consumer loan accounts. We are hiring an on-site US Debt Collections Specialist to work on US consumer accounts, engaging customers via phone and digital channels to maximize recoveries while maintaining regulatory and quality standards. Role & Responsibilities - Contact assigned US consumer accounts using outbound/inbound calling and digital messaging to negotiate resolution and obtain payments. - Adhere to FDCPA, TCPA and client-specific compliance rules while documenting all customer interactions and promised payments in the collections platform. - Perform account analysis and skip-trace research using industry tools to locate debtors and update contact information. - Manage disputes and escalationsinvestigate account discrepancies, coordinate with quality teams, and update account status per client SLAs. - Meet individual and team collection targets while maintaining high call quality, accurate data entry, and timely follow-up activity. - Collaborate with supervisors on payment-arrangement plans, account remediation strategies, and process improvements to increase recovery rates. Skills & Qualifications Must-Have - Prior experience in US consumer debt collections (BPO or in-house) with demonstrated recovery results. - Working knowledge of FDCPA and TCPA regulations and demonstrable compliance-focused behavior. - Practical experience with skip-tracing tools such as Accurint or TLOxp and collections platforms (e.g., FICO Debt Manager). - Familiarity with predictive/progressive dialer systems (Five9, Avaya) and ACD workflows. - Strong conversational English with clear US-accent comprehension and professional phone etiquette. - On-site availability in India and ability to work US-shift schedules as required. Preferred - Experience with credit reporting processes and FCRA fundamentals. - Previous exposure to high-volume BPO collections campaigns and KPI-driven environments. - Spanish language skills for bilingual collections engagement. Benefits & Culture Highlights - Structured training and compliance coaching with clear career progression into senior collections or quality roles. - Performance-based incentives and monthly productivity bonuses tied to collection metrics. - Collaborative, metrics-driven on-site environment focused on employee well-being and continuous improvement. Role Title (standardized): US Debt Collections Specialist To apply, please be prepared to demonstrate prior US collections experience, knowledge of FDCPA/TCPA requirements, and familiarity with industry platforms during the screening process. Skills: credit,tcpa,payments,accurint,compliance,consumer debt

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