Executive - Debt Management Services - Consumer

1 day ago

India Jodhpur Merta Bajaj Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Executive - Debt Management Services - Consumer 

Job Purpose 

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities- Achieve collections target by visiting customers or agencies.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Case-to-case tracking.
- Resolution as per AOP within agreed timelines.
- Portfolio management.
- Debt collection strategy.
- Target achievement.
- Regulatory compliance.
- Reporting and analysis.
- Risk management.
- Team leadership.
- Vendor management.
- Co-ordinating with internal and external clients.

Required Qualifications and Experience- Experience in achieving collections targets by visiting customers or agencies.
- Ability to monitor performance against set parameters and provide updates.
- Knowledge of legal guidelines related to repossession of products.
- Proficiency in maintaining accurate records of customer interactions and transactions.
- Experience in providing regular reports on collection activities and performance.
- Ability to handle escalations promptly and effectively.
- Experience with daily DRR (Daily Risk Report) management.
- Skill in developing and implementing strategies to improve collection rates.
- Ability to track cases individually.
- Proven record of resolution as per AOP within agreed timelines.
- Experience in portfolio management.
- Knowledge of debt collection strategies.
- Demonstrated achievement of targets.
- Understanding of regulatory compliance requirements.
- Experience in reporting and analysis.
- Risk management skills.
- Team leadership experience.
- Vendor management experience.
- Ability to coordinate with internal and external clients.

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